NextGen System Analyst

Organization: Orthopaedic Associates of Maine (OAM)
Department: Information Systems (MIS)
Location: Fully Remote (must be able to work EST hours)
Reports To: VP of Informatics
Date: September 22, 2025
Status: Exempt

Basic Function

The NextGen System Analyst owns the build, configuration, optimization, and governance of NextGen Enterprise EHR/EPM (and, ideally, NextGen Office) across a multi-site practice environment. You’ll partner with clinical, front‑office, and revenue cycle leaders to streamline workflows, improve quality metrics, and drive financial performance. This role is hands-on: part systems admin, part analyst/builder, part trainer, and part project manager.  This position requires independent judgment, strong analytical skills, and a commitment to providing exceptional customer service.

Key Responsibilities

System Ownership & Configuration

• Maintain provider, practice, and location setups, including roles and security permissions.

• Administer dictionaries and master files (problem lists, medications, orderables, fee schedules, payer/plan tables).

• Oversee integrations for eRx/EPCS, eLabs, imaging, devices, and document/task management.

• Manage related applications such as NextGen Mobile, Virtual Visit, Intelichart Portal, Patient Reminders, NextGen Fax, and Automated Document Delivery.

• Maintain the legacy document archive.

• Manage the NextGen quality reporting tool to support MIPS reporting.

Workflow Design & Build

• Design and build chart templates, clinical content, order sets, visit templates, and smart tools to improve documentation quality and efficiency.

Interfaces & Interoperability

• Manage interfaces using Mirth Connect/HL7/FHIR (labs, HIE, immunization registries, clearinghouses, EDI, radiology, devices).

Reporting & Analytics

• Develop operational and clinical reports using SQL, Crystal Reports, Power BI, or NextGen reporting tools.

• Deliver dashboards for provider productivity, access, quality, and revenue cycle KPIs.

• Support compliance activities with reporting and auditing tools.

Release & Change Management

• Plan and execute upgrades, patches, hotfixes, and KBM/content updates.

• Develop test scripts, manage UAT cycles, and maintain change-control documentation.

• Maintain configuration logs, version matrices, and rollback plans.

Training, Support & Vendor Management

• Create role-based training, tip sheets, and super-user programs.

• Lead go-lives and optimization efforts.

• Provide Tier-2/3 support, triage tickets, and escalate issues to NextGen/vendor support as needed.

• Establish SLAs and performance metrics with internal teams and external vendors.

Data Quality, Compliance & Security

• Participate in disaster recovery testing and downtime procedures.

• Ensure compliance with regulatory, security, and privacy requirements.

Required Qualifications

• 7–10+ years of hands-on administration with NextGen Enterprise EHR/EPM.

• Proficiency with SQL and one or more reporting tools (Crystal Reports, SSRS, Power BI, or NextGen reporting).

• Working knowledge of Mirth Connect or another interface engine, with HL7/FHIR experience.

• Strong understanding of ambulatory clinical workflows.

• Experience supporting regulatory and quality programs (MIPS/QPP, UDS/HEDIS) and addressing care gaps.

• Proven skills in documentation, change management, and training, with the ability to translate clinical and revenue cycle needs into technical solutions.

Preferred Qualifications

• NextGen or Mirth certifications.

• Background in data migration or EMR transitions (to/from NextGen).

• Advanced Excel/Power BI skills for dashboard development.

Physical Requirements

• Good visual acuity, hand-finger dexterity, and clear verbal communication skills.

• Ability to sit at a desk and work on a computer for prolonged periods.

Standards

• Adheres to the standards outlined in the Orthopaedic Associates of Maine Employee Manual.

• Complies with the Practice Responsibility Program and Code of Conduct.

• Completes all required annual compliance training and continuing education programs.