BUILT TO CONNECT

Astec is a global, environmentally focused infrastructure and manufacturing company of asphalt road building and aggregate processing. Our mission is to design and build the most innovative products for the industries we serve. Leveraging innovative solutions and technologies, we serve customers all over the world.

ABOUT THE POSITION

Provide leadership to the Service Department in ensuring that the goals and objectives of the department and company are met in terms of providing world-class service to our customers.

Key Deliverables

·         Organize, develop, and present service training.

·         Administrator all warranty claims, and policy adjustment credits as related to field problems.

·         Oversee the entire service department.

·         Maintain accurate data for evaluation by Engineering and Manufacturing departments.

·         Stay current with technology that effects the asphalt plant and road building industry.

Key Activities & Responsibilities

·         Has responsibility for the entire Service Department.

·         Responsible for the preparation of department budget and compliance with the budget.

·         Organize, coordinate, and develop a staff of field service personnel to effectively provide field service assistance for our distributors and/or customers.

·         Responsible for organizing, developing, and presenting service training for Astec, Inc. customers, including maintenance, troubleshooting, repair, and operating instructions.

·         Responsible for the administration of all warranty claims and policy adjustment credits as related to field problems.

·         Responsible for telephone service assistance as needed, working from Astec, Inc. offices or home.

·         Maintain complete files on customer plants and equipment in relation to field problems, warranty claims, technical data, and legal issues.

·         Provide accurate data for evaluation by Engineering and Manufacturing Departments for immediate solution to correct field service areas and make recommendations as needed.

·         Evaluate staff performance at meeting company and personal performance goals and make recommendations based on appraisals.  Ensure performance appraisals are utilized throughout the department.

·         Stay current with technology effecting the asphalt plant and road building industry.

·         Review and approve expense reports.

·         Assist in the development of operator, maintenance, and service manuals.

·         Coordinate issuance of Service Bulletins with Technical Publications and follow up on completion of said work.

·         Serve on committee and focus groups as assigned.

·         Participate in staff meetings and other meetings related to the company and department.

·         Project a positive company image by interacting with fellow associates, customers, and corporate management in a cooperative, supportive, and courteous manner.

·         Support and promote the core values of Astec, Inc.

·         Follow company policies and procedures at all times.

·         Follow proper safety rules and procedures at all times.

·         Perform other duties as assigned.

To be successful in this role, your experience and competencies are:

·         Ability to effectively work as a member of a team required.

·         Excellent communication skills, both oral and written, are required.

·         Ability to manage conflict and resolve issues in the most positive fashion for all parties concerned is required.

·         Strong analytical skills required.

·         Knowledge of all aspects of the operation of an asphalt plant required.

·         Knowledge of and skills to read mechanical, electrical, and electronics blueprints and designs required.

·         Basic computer skills required.

·         Basic mathematical skills required.

·         Ability to effectively manage others and provide coaching and discipline to departmental employees, as needed, is required.

·         Minimum of eight years of experience in the HMA industry required.

·         Occasional travel is required.  Must have a valid driver’s license and good driving record.  Must be able to obtain and maintain a valid passport.

·         Must be able to meet regular attendance requirements.

Supervisor and Leadership Expectations

Responsible for the entire Service Department and directly supervises an Administrative Assistant and several Service Managers who have staff reporting to them.

Our Culture and Values

Employees that become part of Astec embody the values below throughout their work.

·         Safety

·         Devotion

·         Integrity

·         Respect

·         Innovation

NOTE: This position responsible for certain internal control responsibilities.  These internal control responsibilities are verbally communicated to the incumbent and periodic feedback is provided as it relates to the performance of these internal control responsibilities.

WORK ENVIRONMENT

Office

While performing the duties of this job, the employee is regularly exposed to risk of injury in an office environment and occasionally a manufacturing shop plant environment.  Duties include a typical office setting including extensive computer work, sitting or standing. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Manufacturing Environment

Shop manufacturing environment exposures include exposure to moving mechanical parts, machinery, tools and equipment, vibration, fumes or airborne particles, motorized vehicles, welding and machining operations, outside weather conditions and exposure to the risk of electric shock.  The employee may occasionally be exposed to varying levels of dirt, dust, toxic or caustic chemicals, very warm and/or very chilly temperatures.  The noise level in the shop can be very loud at times consistent with an industrial assembly facility and may require hearing protection. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

EQUAL OPPORTUNITY EMPLOYER

As an Equal Opportunity Employer, Astec does not discriminate on the basis of race, creed, color, religion, gender (sex), sexual orientation, gender identity, marital status, national origin, ancestry, age, disability, citizenship status, a person’s veteran status or any other characteristic protected by law or executive order.