SYSTEMS ADMINISTRATOR

NATURAL IMMUNOGENICS CORPORATION

Position:                 IT Systems Administrator

Reports to:             Manager, Information Technology

Department:           Information Technology

Direct Reports:       None

Position Summary:

The IT Systems Administrator position represents an exciting opportunity to join a high performing team in maintaining, upgrading, and managing the software, hardware, and IT infrastructure to support the rapid growth of a dynamic, mission-driven business. This role ensures the reliability, security, and performance of all systems while providing technical support and contributing to continuous improvement initiatives.  

Key Responsibilities:

The following list outlines the core duties of the role. Additional responsibilities may be assigned based on departmental needs or strategic initiatives.

·       Administer the Microsoft 365 environment

·       Manage VMware virtualization environment

·       Manage antivirus and endpoint protection platforms and provide virus/malware response

·       Manage Active Directory, Group Policy, DHCP, and DNS

·       Administer VoIP phone system

·       Administer physical security systems including alarm, camera and badge systems

·       Administer firewall and other security platforms

·       Perform regular patching and upgrades across all systems and platforms

·       Perform capacity planning and performance optimization for infrastructure components

·       Design, implement, and manage network infrastructure

·       Identifies, researches, and resolves complex technical problems

·       Evaluate, recommend, and implement new technologies to support business needs

·       Administer and utilize Jira ticketing system for tracking, documenting, and prioritizing work

·       Develop and maintain technical documentation, procedures, and system configurations

·       Maintain strict confidentiality of sensitive information and systems

·       Promote and support the adoption of AI tools and automation across business units

·       Provide end-user support and manage all desktop support tickets, including acting as the primary support resource in the absence of a dedicated technician

Education and Experience:

·       Must have a minimum of 3 yrs. experience working in a Systems Administration position

·       Must have a minimum of 2 yrs. experience working in a VMware virtualized environment

·       Must have a minimum of 3 yrs. experience with Microsoft 365 (Exchange, Teams, SharePoint, Intune)

·       Must have a minimum of 3 yrs. experience with Microsoft Windows operating systems

·       Must have a minimum of 2 yrs. experience supporting networks and infrastructure

·       High School diploma or equivalent; Job specific certifications as appropriate

Competencies/Skills:

·       Strong knowledge of Microsoft Windows operating systems and Microsoft 365 (Exchange, Teams, SharePoint, Intune)

·       Solid understanding of virtualization platforms, especially VMware

·       Working knowledge of networking technologies (TCP/IP, DNS, DHCP, VLANs, firewalls)

·       Advanced troubleshooting and problem-solving skills across systems and platforms

·       High attention to detail and accuracy

·       Ability to use scripting languages such as PowerShell or batch to automate routine tasks and improve efficiency

·       Self-starter with strong organizational skills and the ability to manage multiple priorities and projects independently

·       Critical thinking and sound decision-making abilities

·       Excellent verbal and written communication skills, with the ability to explain technical concepts to non-technical users

·       Comfortable working in a fast-paced, dynamic environment

·       Ability to create and maintain clear technical documentation and procedures

·       Professional and approachable demeanor with strong interpersonal skills

Work Environment:

This job operates in a professional office environment.  This role routinely uses standard office equipment such as computers, phones, photocopiers, and filing cabinets.

Physical Demands:

The physical demands described here are representative of those which must be met by an employee to successfully perform the essential functions of this job.  While performing the duties of this job, the employee is regularly required to talk or hear, lift files, open filing cabinets, walk, sit, bend or stand.  Requires extensive use of vision while working with computer monitor for extended periods of time.  Requires ability to wear personal protective garments while working in GMP areas. The company will provide reasonable accommodations to allow qualified individuals to perform the essential functions of the position, except in the event that such an accommodation imposes an undue hardship upon the company.

In addition to the essential duties and responsibilities listed above, all positions are also responsible for:

·       Meeting company standards pertaining to quantity and quality of work performed on an ongoing basis

·       Performing all work-related tasks in a manner compliant with all Company policies and procedures.

·       Adhering to Company policies, procedures and directives regarding standards of workplace behavior in completing job duties and assignments. 

·       Comply with GMP regulations.

·       Performing work in ways which ensure safe quality.

·       Maintain awareness of issues associated with product safety and safe handling practices relevant to role

·       Performs other job-related tasks as assigned. Duties, responsibilities and activities may change at any time without notice.