We are hiring - join our team today!  

Founded in 2018, CRR Hospitality has quickly established itself as a premier developer and operator of lifestyle destinations, starting with the successful launch of its flagship resort in Camp Verde, Arizona in 2019. Since then, the company has expanded both its footprint and its reputation, evolving from an owner-operator into a trusted industry partner known for delivering high-quality experiences and operational excellence. 

The Reservation Coordinator is responsible for handling reservations, inquiries, and cancellations in an attentive, courteous, and efficient manner, and quoting available rates to maximize revenue according to resort standards. The Reservation Coordinator is also responsible for group blocks and reservations.  This role will work with property leaders across the CRR Hospitality portfolio to ensure a seamless booking experience for guests. 

We need YOU on our Reservations Team!

We value our associates’ time and efforts. Our commitment to your success is enhanced by our competitive compensation and extensive benefits package including:

Full 401K match up to 6%
Tuition Reimbursement
Referral Program
Flexible Schedule 

JOB DUTIES

• Answer incoming guest calls to book reservations
• Follow procedures to make, cancel, or change reservations
• Working with Rally groups and making group reservations
• Building group blocks
• Modify, cancel, or update existing reservations as needed
• Monitoring resort inventory, maximizing site placement for arrivals
• Monitoring daily arrivals and special requests
• Maximize vacation rental revenue via online booking sites
• Maintain guest database and profiles
• Maintain accurate filing system and group tracing
• Answer telephones using appropriate etiquette
• Assist guests with pre-arrival concierge services and stay upgrades

• Maintain excellent understanding of amenities and activities at all resorts 
• Flexible schedule including weekends and holidays are required. 
• Other duties as assigned.

  QUALIFICATIONS

• 1+ year of experience in a customer service or reservation-related role, preferably in outdoor hospitality, hotels, or tourism.
• Proficiency with reservation systems (e.g., , Campspot, RMS, ResNexus, or similar platforms).
• Strong communication and interpersonal skills.
• Detail-oriented with excellent organizational abilities.
• Ability to multitask in a fast-paced, guest-focused environment