The Quality Director is responsible for leading all aspects of the company’s quality management program, including inspection, testing, quality assurance, and continuous improvement over 3 manufacturing sites. This is a hands-on leadership position that requires both strategic oversight and direct involvement in inspection and problem-solving activities on the production floor. The Quality Director ensures that products consistently meet customer requirements, internal standards, and applicable regulatory and industry certifications.

Key Responsibilities:

·         Champion and uphold the company’s values, vision, mission and quality policy in all activities.

·         Adhere to and help enforce company policies, procedures, and internal control standards.

·         Direct and manage all activities within the Quality Department, including Quality Engineers, Inspectors, and Technicians.

·         Establish department goals, KPIs, and quality objectives that align with company strategy.

·         Develop, coach, and evaluate team members to ensure competence, engagement, and accountability. Lead by example, maintaining a visible and active presence on the production floor.

·         Oversee and participate in first article, in-process, and final inspections to verify compliance with specifications and drawings.

·         Interpret engineering drawings and specifications, including GD&T.

·         Use precision measurement tools (calipers, micrometers, indicators, CMMs, gauges, etc.) to verify part conformance.

·         Develop, maintain, and continuously improve inspection plans, work instructions, and sampling procedures.

·         Maintain calibration and control of all inspection equipment.

·         Manage and maintain the company’s QMS in compliance with ISO9001:2015, ISO 13485:2016 and AS9100D (and/or industry-specific standards).

·         Lead internal and external audits, ensuring audit findings are documented, corrected, and closed on time.

·         Oversee documentation control, ensuring policies, procedures, and records are current and accurate.

·         Prepare and submit quality reports and performance metrics to senior leadership.

·         Lead root cause analysis and corrective/preventive actions (CAPA) for nonconformances and customer issues.

·         Collaborate with production, engineering, and supply chain teams to resolve quality issues and prevent recurrence.

·         Drive initiatives to reduce scrap, rework, and process variation.

·         Utilize Lean, Six Sigma, or other quality tools to identify and implement process improvements.

·         Serve as the primary point of contact for customer quality concerns, audits, and certifications.

·         Investigate and resolve customer complaints with professionalism and urgency.

·         Manage supplier quality performance and assist with incoming inspection or supplier corrective actions as needed.

·         Collect, analyze, and report key quality performance indicators (defect rates, rework, scrap, returns, etc.).

·         Use data to identify trends, recommend improvements, and support operational decision-making.

Qualifications:

·         Bachelor’s degree in Engineering, Quality Management, or related technical discipline; equivalent experience considered.

·         Minimum 7 years of progressive quality experience in a manufacturing environment, including at least 3 years in a leadership role.

·         Strong hands-on inspection skills and understanding of dimensional measurement tools and techniques.

·         Proven ability to read and interpret complex blueprints and apply GD&T principles.

·         In-depth knowledge of ISO9001:2015, ISO 13485:2016 and AS9100D and quality management systems.

·         Experience with corrective actions, root cause analysis, and continuous improvement methodologies.

·         Excellent leadership, communication, and team-building skills.

·         Proficiency in Microsoft Office and quality software systems (SPC, CMM, or QMS software).

·         Demonstrated ability to interact effectively with customers, suppliers, and all levels of internal personnel.

·         Experience in plastics, precision machining, or manufacturing for regulated industries.

·         Experience with PPAP, FMEA, control plans and other advanced quality planning tools.

Work Environment:

·         Work environment includes manufacturing and warehouse settings with exposure to machinery, moderate noise and variable temperatures.

·         Must be able to stand and move between production and office areas frequently.

·         Hands-on leadership expected.

·         May involve standing for long periods, lifting up to 50 lbs, and working near machinery.

Expected Hours of Work:

·         This is a full-time position, typically Monday through Friday. While weekend work is rare, occasional weekend activity may be required based on business needs.

Travel:

·         10%

·         Possible international travel