Director, Information Systems & Data Operations
Council-Wide Role: Must be based out of Cincinnati or Dayton

Girl Scouts of Western Ohio is seeking a dedicated Director, Information Systems & Data Operations to join our team! The Director, Information Systems & Data Operations is an essential part of our data team and will oversee and be responsible for managing the technology infrastructure, data management operations, assessment & evaluation and analytics for the organization. This role manages the IT service provider and provides ongoing coordination and supervision of the service to ensure the organization’s IT needs are met with efficiency and a focus on the security of council information. This role will also lead our data security efforts, ensuring the council is positioned to meet business needs through our data, technology and business systems platforms and leading the council in future info systems initiatives such as AI solutions or more robust business analytics tools. We are seeking an Information Systems professional who has demonstrated experience leading a team, understands software and data ecosystems and has managed departments that ensure data accuracy, integrity and accessibility across various departments, driving both operational efficiency and supporting strategic initiatives.

The ideal candidate demonstrates strong leadership, communication, and team management skills with the ability to transform data into a coherent and impactful narrative to drive strategic decision-making. The ability to bridge the gap between technical staff, MSP and non-technical stakeholders, demonstrate excellent problem-solving and troubleshooting abilities and manage multiple priorities are some of the ways this role will demonstrate success in the role.

Our Director, Information Systems & Data Operations is a member of the senior leadership team and will oversee a small internal data team that provides day-to-day data management, transaction processing, council evaluation and reporting. This role presents an exciting opportunity to work with a team, led by a visionary leader, to reimagine the ways in which we use data analytics and our information ecosystem to create business insights that will not only support our operations and poise our council to meet the needs of today’s girl and family. 

ESSENTIAL RESPONSIBILITIES

• Technology Leadership: Provide overall leadership to the organization’s technology infrastructure, software solutions, data security, reporting and data analytics.
• AI Leadership: Lead the strategic deployment and management of AI technologies that align with the organization’s goals. Oversee AI integration, including data processing, reporting, and analytics capabilities.
• Data Management & Analytics: Manage the organization’s data resources, ensuring quality, security, and compliance. Lead reporting and data analysis efforts to provide actionable insights for decision-making, reporting, and strategy.
• Transaction Processing: Oversee the organization’s operational transaction systems, ensuring accurate, efficient, and secure processing.
• Software Management: Oversee deployment, licensing, and management of software applications across the organization. Manage software credentialing and ensure compliance with licenses.
• Team Supervision: Supervise a team of staff responsible for transaction processing, data management, reporting and analytics. Provide coaching, mentorship, performance management and accountability.
• Managed Service Provider Relationship: Act as the primary point of contact for the MSP, 4BIS, managing the service level agreement (SLA), ensuring the organization’s IT infrastructure is secure, functional, and scalable.
• Compliance & Security: Establish data security policies and procedures. Ensure that all IT systems, organizations procedures, data handling, and AI systems comply with applicable data security standards and regulations including nonprofit specific compliance requirements.

QUALIFICATIONS

• Bachelor’s degree in Computer Science, Information Technology, Data Science or a related field required.
• At least 5 years of experience in IT, data management or a related field with at least 2 years of experience in a people leadership/supervisory role providing direct supervision to staff required.
• Certification in Data Management or Information Systems is highly preferred (CISSP- Certified Information Systems Security Professional, CDMP - Certified Data Management Professional or equivalent)
• Demonstrated experience in managing full data and information ecosystems including technology implementations, preferably in a nonprofit or similarly resource-limited environment. 
• Experience and strong proficiency in evaluation and data analytics tools (Excel, Power BI, Tableau, Qualtrics or similar).
• Experience working with an MSP to manage outsourced IT functions. 
• Knowledge of software credentialing and management.
• Familiarity with data security and privacy regulations or other compliance standards.
• Ability to complete assignments independently, professionally, and in a timely manner.
• Ability to work in a team environment with commitment to contributing to the organizational goals.

COMPETENCIES

• Technology Proficiency
• Process Optimization
• Vendor Collaboration
• Project Management & Execution
• People Management

SUPERVISORY RESPONSIBILITY
This position has direct supervisory responsibility for staff. and will lead a team as a member of the Senior Leadership Team.   

POSITION TYPE/EXPECTED HOURS OF WORK
This is a full-time position, and hours of work and days are Monday through Friday, 8:30 a.m. to 5:30 p.m. Occasional evening and weekend work may be required as job duties demand. This position is eligible for teleworking.

TRAVEL
Travel is primarily within the Council’s geographical footprint (32 counties of western Ohio and southeastern Indiana) during the business day, although some out-of-the-area and overnight travel may be expected.

COMPENSATION & BENEFITS
This full-time position offers a competitive salary range of $80,000-$90,000 annually with a generous benefits package. This role offers a hybrid work option to support work-life balance (minimum 3 days at work site, up to 2 days remote after 90-day training period).

PERKS

• Ability to build your skills and grow your career
• Supportive environment for learning and development.
• Flexibility for work/life balance
• Opportunity for hybrid teleworking arrangement after the training period
• Medical, dental, vision, accident, life insurance, and more!
• 401K- 100% company match up to 5% salary
• Annual paid Winter Break from December 25th – January 1st
• 17 days of Vacation Paid Time Off & 6 days of Sick Paid Time Off
• A high-achieving and fun team with a casual dress code

Plus, we work to maintain the best environment for our employees where people can learn and grow with the company. We strive to provide a collaborative, creative environment where everyone feels encouraged to contribute to our processes, decisions, planning, and culture.

Diversity, Equity, Inclusion, and Belonging (DEIB)
We are proud to be an equal opportunity employer dedicated to pursuing and hiring a diverse workforce and are committed to creating an inclusive environment for all. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law. GSWO is an EEO/Minority/Female/Disability/Veteran employer.