Hybrid at Pensacola, Headquarters or Winchester. 2x a week in the office. 3x a week starting in April 2026.

Shared Services Advisor - Make a Meaningful Impact

Join our dynamic team as a Shared Services Advisor where you'll provide essential guidance and support across various shared services functions. In this pivotal role, you'll optimize operations and serve as a trusted resource for employees navigating disability claims.

Key Responsibilities:

• Employee Support & Communication: Serve as the first point of contact for employees after vendor approval of disability claims. Respond to incoming calls and make outbound calls to provide accurate information and compassionate guidance.
• Case Management: Skillfully manage and resolve employee-submitted cases, including those requiring complex information and detailed guidance, ensuring timely and satisfactory outcomes.
• Reporting & Data Validation: Create comprehensive reports and perform meticulous validations to ensure accuracy and compliance across all processes.
• System Updates: Review and update employment statuses in Oracle HCM to maintain accurate records and ensure data integrity.
• Vendor & Stakeholder Collaboration: Work closely with vendors, contractors, and advisors involved in processing disability payments to ensure seamless coordination and timely resolution of issues.

What You'll Bring:

1. Knowledge of shared services models and operational efficiency practices
2. Strong problem-solving and process improvement skills
3. Excellent communication and advisory abilities
4. Understanding of compliance and regulatory standards

Join our collaborative team where your contributions will directly impact employee experience and operational excellence. We offer professional growth opportunities in a supportive environment where your expertise will be valued.

CC Pace is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate on the basis of race, color, religion, sex, national origin, age, disability, genetic information, or any other protected characteristic under federal, state, or local laws.

CC Pace are committed to employing only candidates who are legally authorized to work in the United States. For us to comply with the Immigration Reform and Control Act of 1986, all new employees, as a condition of employment, must complete the Employment Eligibility Verification Form I-9 and provide documentation that establishes identity and authorization to work. E-Verify will be used for employment verification as part of your onboarding process.

CC Pace values integrity throughout our hiring process. As part of our standard verification procedures, candidates will be asked to provide documentation confirming employment history, education, and work authorization.