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Reach Your Potential At The Summit

Be a part of an innovative, diverse and creative team inspiring to change the landscape of the telecommunications industry. Everyone here is determined, compassionate and committed to achieving unified success. We want you to be a part of our team and encourage you to learn more about us.


Our team represents the diversity of our consumers and the communities we serve. We value every individual’s unique ideas, perceptions and cultural influences creating a broader understanding of our customer’s needs.

Life at Summit Broadband

Driven to succeed. Encouraging diversity. Family first. At Summit Broadband we care about you as a person, as a parent, as a loved one and as an employee. Though we expect you to give 110% and finish work in a timely fashion, we understand matters at home may arise that require your attention. We realize the better our employees are treated, the better they will portray the company to our customers. Summit Broadband strives to be the recognized service leader in the Florida telecommunications industry. Therefore, there is a service oriented culture where associates strive to build relationships with customers by treating them with respect and integrity.

Potential Growth

Summit Broadband offers an environment for growth and development. We are enablers of successful business people aiming to ensure you have the opportunity to reach the summit in your career. We not only provide tools for advancement within the company, but qualities you can take with you outside the company.

Choosing Summit Broadband

Be a part of an innovative, diverse and creative team inspiring to change the landscape of the telecommunications industry.


Summit Broadband offers exceptional benefits to full-time employees, including:

• Health Insurance • Dental • Vision
• Life Insurance • Disability • 401(K) with employer matching
• A wellness program • Paid time off • Paid holidays • Employee Referral Program

Summit Broadband is an equal opportunity and affirmative action employer; all qualified applicants will receive consideration for employment without regards to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law.
You can access Summit Broadband’s public inspection file at: Florida

Sr. Voice Engineer

Job Title
Sr. Voice Engineer
Job ID
Orlando,  FL 32811
Other Location
Central Florida
Summit Broadband is a leading fiber-optics telecommunications provider in Central and Southwest Florida, providing voice, video, data, and high-speed internet services to commercial and residential customers.  We are an organization that value’s each employee’s contributions and encourages everyone to share their ideas.  Standing out in the industry by providing superior products and exceptional customer service, this growing and dynamic high-tech company is seeking a Network Engineer to join our team.

Job Title: Sr. Voice Engineer
Specialization: MetaSwitch Translations
Report to: Director, Network/Voice Technologies
Status: Contract / Full Time

Location: Central Florida

Position Summary:
The Voice Engineer will be responsible for growth, maintenance, optimization, documentation, and troubleshooting the company's converged voice and data network issues to resolution and maintaining a high level of customer satisfaction.   This includes all aspects of the company’s Voice infrastructure, IP Network Topology, and Backbone Infrastructure on a 24/7/365 basis.
This is a hands-on position that includes ensuring voice service reliability, voice stability, voice system redundancy, voice system growth including feature / application testing, development and implementation. network reliability, network redundancies, monitoring network performance in addition to performing voice/network maintenance and upgrades. 
In addition, capacity management, network administration, advanced troubleshooting and problem resolution are key accountabilities for this position. Ideal candidate must be a self-starter with the ability to multi-task projects, be an excellent problem solver and lead end to end technical projects to completion, sometimes in areas that are new with little prior experience.
Essential Duties and Responsibilities:
  • Perform service restorations of commercial business & residential customer VoIP troubles and outages. This is a carrier grade, high availability (HA) network designed to meet 99.999% (five nines) reliability. 
  • Provide a point of escalation to the NOC.
  • Provide direct business customer VoIP support, utilizing remote trouble isolation and service restoration techniques applicable to the customers' IP connectivity.
  • Provides network analysis concerning usage trends, voice traffic metrics, capacity planning, and recurring events, as well as outage and incident patterns.
  • Provides escalation for network-level troubleshooting activities as related to commercial voice networks, including but not limited to: analyzing packet captures, event logs, traffic, and other diagnostic records.
  • Collaborate and communicate directly with Network Operations Center Tier1, 2, and 3 Specialists on customer affecting outages.
  • Analyze network utilization and capacity to isolate customer service degradations.
  • Analyze customer data and VoIP configurations.
  • Create and document team process flows and work instructions utilizing Resolve, Microsoft Office, and SharePoint databases.
  • Direct and assist the field in troubleshooting and restoring Commercial Business customer VoIP issues.
  • Work on a team performing new customer activations including the customer voice/network architecture design and integration into the existing network.
  • Demonstrate the ability to translate business requirements into technical requirements and to anticipate end-to-end voice infrastructure needs.
  • Prepares and maintains documentation of voice architecture, topology, and voice system (MetaSwitch) configurations.
  • Creates system optimization/performance plan to identify root cause analysis after system failures and initiate recovery plan.
  • Monitors and manages voice capacity across the full Summit Broadband network.
  • Manages the company’s voice services – Metaswitch system entirely.
  • Support and mentors Technical Support Representatives, CSC Technicians and NOC Technicians.
  • Provide on-call rotation support for NOC and will require maintenance windows to implement change.
  • Serves as out of hours expertise for all voice items.
  • Must be able to work after hours and weekends. Remain in service during outages until resolved.
  • Must be able to work emergency schedules during natural disasters, network outages, and respond to the needs of a 24/7/365 essential service provider operations.
Qualifications and Skills:
  • Metaswitch – 5 years
  • Polycom, Mitel, SDWAN - Velocloud
  • 2 years of working experience with a VoIP switch platform (Any of the following: Multi-tenant platforms: Metaswitch or CPE platforms: Mitel, Shoretel, Asterisk).  This is to include admin, provisioning/customer deployments, and maintenance.
  • Strong working knowledge of High-Speed Customer Networks, which may include but not limited to the following technologies and vendor equipment: GPON, Ethernet, Adtran IAD Juniper EX, ACX, QFX and MX platforms, Ciena Packet Platform.
  • Experience with voice technologies – hosted voice, cloud, PBX, voice system administration, voice provisioning, deploying voice services for commercial and residential users.
  • 5 years related experience in troubleshooting, maintaining, and repairing telecommunications equipment in a service provider network.
  • Bachelor’s degree preferred.
  • CCNA/CCNP or JNCIA/JNCD preferred.
  • Experience with IP sub-netting, MPLS, OSPF, ISIS, VPLS, and BGP routing protocols a plus.
  • Experience with Carrier Metro Ethernet Switching, VLAN’s, L2 VPN’s, 802.1q trunking, Q-in-Q-VLAN stacking.
  • Experience with optical technologies a plus.
  • Experience with troubleshooting IAD’s, DS3, DS1, E&M, Wink Start T1, PRI, FXS, and SS7 circuits.
  • Experience with troubleshooting VOIP technologies, CODEC, SIP-Trunks.
  • Experience with troubleshooting Class 5 Softswitch (Meta) and Session Border Controllers.
  • Experience with all phases of voice telecommunications from circuit design through advanced switching translations and network architecture.
  • Understanding of DNS/BIND, DHCP, RWHOIS and ICMP.
  • Experience with maintaining and implementing voice/network security.
  • Ability to multitask projects and document it in a knowledge base.
  • Ability to monitor, meet, or exceed company SLA targets.
  • Excellent communication skills both written and verbal.
  • Travel with overnight stay may be required.
  • Flexible work hours required i.e. shift work and/or after hours (maintenance window). Must be able to respond to the needs of a 24/7/365 operation
  • Previous experience with Adtran OPTI-6100, Total Access series IAD’s, SS&, PRI, Trunk links, and multi-vendor switches a plus.
  • Previous experience with TDM, SONET/SDH and mapping of DS1, DS3, OC3, OC12, OC48 and OC192 circuits necessary.
  • Must have a valid driver’s license and clean driving record.
  • Must be able to pass criminal background check and drug test.
 Other Duties:
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

Summit Broadband, Inc. is an Equal Opportunity Employer. The Company participates in the E-Verify program. 


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