Integrated Oncology Network - ION


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Learn more about our available positions below.

Front Office Manager

Job Title
Front Office Manager
Job ID
Lafayette,  LA 70508
Other Location
Job Purpose:          
Supports company operations by maintaining center systems and supervising staff.  Responsible for the non-clinical
aspects of the day to day operations of the radiation oncology services.

Essential Functions:
  • Maintains center services by organizing operations and procedures, preparing timesheets, reviewing and approving supply requisitions; assigning and monitoring clerical functions.
  • Coordinates and manages services by ensuring accurate checking in of patients, entering patient demographic into system; answering phone (instructing staff of phone etiquette); scheduling patient consults and follow-ups; and other Administrative tasks.
  • Achieves financial objectives by monitoring expenditures, analyzing variances, initiating corrective action.  Manages vendor relationships; orders supplies; approves invoices and expense reports.
  • Reviews, documents, and shares with Leadership the collections on a monthly basis.
  • Completes operational requirements by scheduling staff for coverage at all sites; approving PTO requests; monitoring overtime and hours worked; following up on work results.
  • Keeps management informed by reviewing/analyzing special reports; summarizing information; identifying trends.
  • Maintains center staff by interviewing (always keeping in mind—vibrancy/work ethic).  Training of new team members using the New Team Checklist.
  • Maintains center staff job results by coaching; counseling; goal setting; planning, monitoring, rounding, and evaluating job performance.
  • Assists physicians, clerical staff, and Leaders as needed.
  • Conducts quarterly meetings with front office staff—updating/reviewing new protocols, procedures
  • Designs and implements center policies by establishing standards and procedures; measuring results against standards; making necessary adjustments.
  • Keep up to date with multiple payors and rules pertaining to Insurance and such.
  • Travels as needed, in a multi-center market.
  • Meets with patients to discuss benefits/co-pay/payment plans.
  • Regular attendance and punctuality.
  • Encourages/builds a solid team with front staff as well as Market Managers.
  • Ensures that all processing reporting deadlines are consistently achieved.
  • Perform any other functions as required by management.
  • Serves as a backup front office team member as needed due to staffing needs such as vacations; illnesses.
  • Coaches staff on the AIDET principle:  Acknowledge patient, identify yourself, State duration of time expected for appointment, explain the duration (especially if there is a delay) and thank them for choosing our service.
  • Promote Standards of Behavior:  Supportiveness, Etiquette, Respect, Vibrancy, Integrity, Communication, Excellence

Qualifications and Education Requirements:
  • Ability to work a flexible schedule, (including overtime, and weekends) as necessary
  • Valid Driver’s license and reliable transportation
  • Minimum of 2 years in a responsible position demonstrating management, team building and program development

Preferred Skills:
  • Understanding Insurance Verification Process
  • Knowledge of CPT codes
  • Bachelor’s degree in Business Administration, or Healthcare Administration
  • Knowledge of Authorization Process
  • Knowledge of Payors rules/policies
  • Familiar with Microsoft products (Excel, Outlook, Word, Powerpoint, etc)
  • Knowledge of acquiring and sending electronic Medical Records

  • Communication
  • Accuracy
  • Confidentiality     (HIPPA)
  • Customer Service
  • Detailed oriented
  • Flexibility
  • Multi-Tasking
  • Teamwork
  • Positivity
  • Computer Skills

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