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Customer Care Specialist - Bilingual

Job Title
Customer Care Specialist - Bilingual
Job ID
27665201
Location
Houston,  TX 77098
Other Location
Description

Imagine having the opportunity to create a meaningful employment experience, one that meets your career goals and your desire to do socially responsible work. 

What type of organization would you choose?

For more than 100 years, Girl Scouts has helped girls develop the skills and confidence they need to succeed in every area of life. From the youngest Girl Scout to our graduating high school seniors, Girl Scouts of all backgrounds and abilities can be unapologetically themselves as they discover their strengths and rise to meet new challenges. Through our programming, girls are exposed to a vast array of educational topics such as the arts, entrepreneurship, the outdoors, STEM and more. In Girl Scouts, girls learn what it takes to be a leader. The leadership program for girls is based on the Girl Scout Leadership Experience model, which allows girls to discover a positive value system and a strong sense of self, connect with others, build healthy relationships, identify causes that are meaningful, and take action to make the world a better place.​​​​​​.

Bilingual - Customer Care Specialist - Call Center Houston, TX

The Customer Care Specialist receives initial customer inquiries, processes requests and resolves problems within framework of policies and procedures established by the Council, and documents the inquiries within the tracking system.  This position will receive, track and report phone calls, in-person, and email inquiries, answer questions and troubleshoot initial problems as appropriate, escalate more complicated inquiries appropriately, and document all inquiries in the Customer Relationship Management (CRM) software, process customer requests and resolve customer problems within the policies and procedures established by the Council, support volunteer onboarding, participate in customer service and volunteer onboarding process improvement.  This person will also assist in the creation of phone greeting and voicemail scripts, provide after-hours and ​​weekend support as scheduled, administer and maintain special projects, assist Spanish-language customers with customer service inquiries, perform administrative functions, and provide backup support for Registrar and Data Management positions during peak season.
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Qualifications:
Education/Experience: High school diploma or general education degree (GED); or one to three months related experience and/or training; or equivalent combination of education and experience.
Language Ability: Ability to read and comprehend simple instructions, short correspondence, and memos. Ability to write simple correspondence. Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization. Bilingual (English/Spanish).
Bilingual (English/Spanish)
Math Ability: Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.
Reasoning Ability: Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
Computer Skills: Must be proficient in Microsoft Office (i.e. Excel, Outlook, and Word). 
Flexibility:  Must have ability to work from home, as needed, to include high speed home internet access and accessibility to a non-distracting and uninterrupted space with adequate lighting and ergonomically adequate work-space.

Benefits:
We value our employees’ time and efforts. Our commitment to your success is enhanced by our competitive salary and extensive benefits package and future growth opportunities within the company. Plus, we work to maintain the best possible environment for our employees where people can learn and grow with the company. We strive to provide a collaborative, creative environment where each person feels encouraged to contribute to our processes, decisions, planning, and culture.

Diversity, Equity, Inclusion and Belonging (DEIB) Statement:  Girl Scouts of San Jacinto Council fosters belonging and respect for all girls. We empower all girls, volunteers and staff to fulfill their potential and make the world a better place. Our Girl Scout Promise drives us to provide diverse, equitable and inclusive experiences where all girls, volunteers and staff are confident they belong. We stand firm in these commitments and united by these ideals.

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

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