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Property Manager (Commercial)

Job Title
Property Manager (Commercial)
Job ID
St. Louis,  MO
Other Location
New + Found (pronounced "New and Found") is a fast-growing investment firm with an integrated approach to real estate development. Our holistic design-through-management model realizes opportunity in the overlooked and undervalued.

We focus on both impact investing through urban revitalization and delivering turnkey real estate solutions to our corporate partners. In addition to developing over $500M of real estate since 2000, New + Found provides a single-source solution for our partners and risk-adjusted, double bottom-line returns to investors.


The Property Manager will oversee day to day operations on several developments, within the organizations portfolio. This is a permanent full-time position with limited travel to properties in the St. Louis area.


*Position responsibilities will evolve to sustain operations as needed*

Property Maintenance and Tenant Interaction:
  • Lease administration and implementation/application of lease provisions from execution through occupancy and end of term.
  • Receive maintenance requests and ensure timely resolution, including response to after-hours emergencies.
  • Focus on tenant satisfaction and retention.
  • Provide general working knowledge of market activity/trends and other support for the preparation of market rent studies and fair market value opinions.
  • Assist with the development and implementation of internal departmental policies and procedures.
  • Conduct regular property inspections and visitations with tenants.
  • Provide prompt, professional response and follow-through regarding tenant inquiries, problems, and complaints.
  • Coordinate move-in for new tenants and move-out inspections for tenants vacating their space.
  • Update and maintain property condition reports with respect to roofs, HVAC units, parking lot, etc.
  • Obtain bids and manage capital improvement projects.
  • Coordinate tenant finish construction with tenant and contractors.
  • Supervise contractors and maintenance staff for services and repairs to properties.
  • Assist with the preparation of rent commencement letters, delivery notices, and other paperwork for new tenants.
  • Complete other special projects and duties as assigned.

Vendor Administration:
  • Maintain a file of Certificates of Insurance for both tenants and vendors.
  • Prepare new vendor contracts and manage renewals.
  • Maintain a schedule of service contracts by property.
  • Maintain and update a list of preferred vendors in each trade.
Property Reporting and Accounting:
  • Prepare comprehensive management reports for all management clients monthly, including various analyses.
  • Prepare and manage annual operating budgets.
  • Prepare monthly financial operations reporting to client/ownership.
  • Review real estate tax assessments, and coordinate appeals when necessary.
  • Manage the recurring manual billings (water, sewer, electric, etc.)
  • Coordinate collection efforts of accounts receivable. This will include the preparation of past due statements and correspondence with delinquent tenants.
  • Review annual expense reconciliations and handle correspondence with tenants.
  • Assist in the completion of annual commercial tenant operating expense reconciliations.
  • Execute annual City of St. Louis required reporting on utilities.

  • Demonstrates the strong organizational skills.
  • Possesses knowledge of the real estate industry, including market trends, prices, and state and federal housing regulations.
  • Proficient in basic computer programs including Microsoft Word and Excel. Knowledge of Yardi and other property management software a plus.
  • Ability to travel to various property sites if necessary.
  • Must be detail oriented with ability to manage time efficiently.
  • Exhibits solid communication skills, with an ability to calmly resolve disputes or complaints and works well with a team.
  • Interacts and engages in a friendly manner with potential and current tenants.
  • Demonstrates ability to think creatively to develop new marketing and recruiting techniques.

  • High school diploma or GED required.
  • Real estate, property management, or customer service experience required.
  • Expected to complete necessary Fair Housing and Occupational Safety and Hazard Administration certifications.
  • Competencies to include Microsoft Outlook, Office, Yardi and Commercial Cafe
  • 5 years of experience in commercial property management

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