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Appointment Scheduler l
- Job Title
- Appointment Scheduler l
- Job ID
- Middleburg Heights, OH 44130
- Other Location
The Scheduler I is responsible for answering phone calls and responding to caller’s queries regarding appointments or general organizational information. Schedule I team members create appointments in accordance with the timing needs of callers and staff availability, route calls to relevant department personnel, and take messages from callers as requested to relay to the appropriate person. The Scheduler I must be able to maintain composure and politeness at all times while dealing with patients. The scheduler must also be able to work and interact as part of a team and have the skills to perform multiple tasks simultaneously.
- Regular attendance and punctuality.
Qualifications and Education Requirements
- 1-3 years of telephone customer service experience.
- High School graduate or equivalent required.
- Basic PC skills including Microsoft Office Suite.
- Ability to work a flexible schedule as necessary.
- Urology practice experience.
- Oncology and/or Radiology experience.
Excellent judgment, dependability, conscientious performance. Detail oriented. Exceptional interpersonal and communication skills. Caring and empathetic. High ethical standards. Mechanical ability and manual dexterity for operating complicated equipments.
Physical Demands and Work Environment
The physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Physical demands: While performing the duties of this job, employee is required to walk; sit; use hands to handle, or feel objects, tools, or controls; reach hands and arms; talk and hear. Employee must lift and/or move 50 pounds. Specific vision abilities required by the job include close vision, distant vision, color vision, peripheral vision, depth perception, speech clarity, climb, balance, and stoop, kneel, and bend.
Work environment: While performing the duties of this job, the employee may be at risk of biohazard exposure.