Integrated Oncology Network - ION


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Patient Concierge II

Job Title
Patient Concierge II
Job ID
Middleburg Heights,  OH 44130
Other Location
The Patient Concierge II is responsible for being able to perform proficiently as a Patient Concierge I and Medical Record Assoc I as per description below.
Essential Functions:
• Works as either a Patient Concierge I or Medical Record Associate I as needed.
• Provides excellent customer service and communicates effectively.
• Greets patients and family members; Provide forms and necessary paperwork for completion.
• Enters, verifies and updates patient demographic and insurance information; Scans necessary patient documents.
• Collects appropriate copays and previous balances. Collaborates with billing department on financial arrangements.
• Maintains neat and well organized reception area and waiting room.
• Performs end of day activities including reporting monies collected and cross checking superbills with schedule.
• Obtains insurance verifications, preauthorization for radiology patients
• Schedules and confirms patient diagnostic testing as directed on encounter form/super bill.
• Submits charge slips to billing.
• Provides patient with instruction for testing and appointments.
• Compiles, verifies, and files medical records.
• Reviews medical records for completeness, assembles records into standard order and files records in designated areas or electronic medical records system.
• Files processed labs, pathology reports and loose correspondence into patient records.
• Responds to requests for information from files according to established policies and procedures.
• Operates computer to retrieve data and files signed correspondence and reports.
• Combines duplicate patient records submitted from patient accounts department.
• Answers calls and requests from Clinical staff pertaining to medical records.
• Complies with HIPAA regulations and practice policies for the privacy and security of patient information; explain the law and company privacy policy to patients as needed, maintain appropriate documentation of access to medical records.
• Regular attendance and punctuality.
• Maintains annual competencies and/or training.
• Performs other related work/duties as required and assigned.
Qualifications and Education Requirements
• 3-5 years customer service or healthcare experience.
• High School graduate or equivalent required.
• Basic PC skills including Microsoft Office Suite.
• Ability to work a flexible schedule as necessary.
Preferred Skills
• Urology practice experience.
• Oncology and/or Radiology experience.
Required Competencies
Excellent judgment, dependability, conscientious performance. Detail oriented. Exceptional interpersonal and communication
skills. Caring and empathetic. High ethical standards. Mechanical ability and manual dexterity for operating equipment.
Physical Demands and Work Environment
The physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Physical demands: While performing the duties of this job, employee is required to walk; sit; use hands to handle, or feel objects, tools, or controls; reach hands and arms; talk and hear. Employee must lift and/or move 50 pounds. Specific vision abilities required by the job include close vision, distant vision, color vision, peripheral vision, depth perception, speech clarity, climb, balance, and stoop, kneel, and bend.
Work environment: While performing the duties of this job, the employee may be at risk of biohazard exposure.

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