Howard University Hospital | Washington, DC

    Patient Access Associate

    Job Title
    Patient Access Associate
    Job ID
    Washington,  DC
    Other Location
    Patient Access Associate: Full Time 40 hours per week (Monday- Friday) (8:30am- 5:00pm), Weekends as needed

    With over 150 years of caring for our community and each other in the Washington DC area, Howard University Hospital has a world-renowned reputation for high-quality, patient-centric care. Howard University Hospital is the nation’s only teaching hospital located on the campus of a Historically Black University and has created a superior learning environment, with groundbreaking research and positive patient outcomes.
    Howard University Hospital seeks to hire a Part time Patient Access Associate who will embrace our reach and historic tradition of excellence. If you want to make a difference in someone’s life every day, consider a position with a team of professionals who are doing just that, making a difference. 

    Purpose of Job :
    The Patient Access Associate (Level 1) is responsible for the registration, admission, bed management, financial clearance and cash collection for services provided by Howard University Hospital. Obtains and verifies demographic and financial information for all patients registered in the hospital and pre-registered prior to arriving at the hospital. Performs duties in a variety of departments and units as directed.

    Job Responsibilities:
    • Answers and responds to all phone calls, facsimiles, patient inquiries and requests in all assigned ancillary and clinic areas.
    • Contacts insurance carriers and/or reviews information from automated insurance verification systems to determine coverage and eligibility, i.e. ECS line and HDX Eligibility.
    • Follows up to ensure information gathered during the registration admission process is accurately presented to third party payers or guarantors, by minimizing errors that would result in penalties or other delays in payments to the hospital
    • Verifies and enters all information in all Invision registration pathways or uses other software as designated.
    • Utilizes Soarian Scheduling and other scheduling systems to make appointments for hospital clinics and ancillary departments.
    • Supports and assists the Nursing Staffing Office, physicians and hospital administrators with all unit bed placements.
    • Identifies all self-pay patients and those who may qualify for Medicaid and refer them to the appropriate teams who will complete all necessary applications.
    • Collects all copays, deductibles and payments in all service areas.

    The Patient Access Associate:
    • Familiarity with medical terminology and medical record keeping
    • Working knowledge of electronic scanning and documentation via all applicable systems.
    • Demonstrates excellent public relations, customer service skills and telephone etiquette.
    • Ability to work in a fast paced environment with frequent interruptions.
    • Ability to interpret clinical data sufficiently to determine eligibility for various insurance programs.
    • Capable of operating in a medical office environment
    • Excellent customer service skills in all direct interactions with patients, family members, clinicians, third party payers, hospital employees and co-workers.
    • Excellent auditing and analytical skills for reconciliation of accounts, problem solving and organizational skills.
    • Proficiency in the use of computers and working knowledge of all Microsoft applications.

    What do you need?
    • Have a High School Diploma or GED equivalent. Associate's Degree Preferred
    • Three (3) years’ experience in patient access/registration, billing, cash collections, insurance, pre-certifications or related experience in a medical center/physician office environment.
    • Bilingual Preferred

    Who do you report to?

    • Director of Radiology
    At Howard University Hospital our job is to care for you. We do this by offering:
    Work life balance
    Recognition and rewards for professional expertise
    Competitive, comprehensive benefit plans offered (including health, disability, vacation, sick leave, and 403B retirement plan)
    Required Skills

    Three (3) years’ experience in patient access/registration, billing, cash collections, insurance, pre-certifications or related experience in a medical center/physician office environment.
    High School Diploma or GED equivalent.
    Optional Skills

    Bi-lingual Preferred (spanish)
    Associate’s degree preferred.

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