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Reach Your Potential At The Summit

Be a part of an innovative, diverse and creative team inspiring to change the landscape of the telecommunications industry. Everyone here is determined, compassionate and committed to achieving unified success. We want you to be a part of our team and encourage you to learn more about us.


Our team represents the diversity of our consumers and the communities we serve. We value every individual’s unique ideas, perceptions and cultural influences creating a broader understanding of our customer’s needs.

Life at Summit Broadband

Driven to succeed. Encouraging diversity. Family first. At Summit Broadband we care about you as a person, as a parent, as a loved one and as an employee. Though we expect you to give 110% and finish work in a timely fashion, we understand matters at home may arise that require your attention. We realize the better our employees are treated, the better they will portray the company to our customers. Summit Broadband strives to be the recognized service leader in the Florida telecommunications industry. Therefore, there is a service oriented culture where associates strive to build relationships with customers by treating them with respect and integrity.

Potential Growth

Summit Broadband offers an environment for growth and development. We are enablers of successful business people aiming to ensure you have the opportunity to reach the summit in your career. We not only provide tools for advancement within the company, but qualities you can take with you outside the company.

Choosing Summit Broadband

Be a part of an innovative, diverse and creative team inspiring to change the landscape of the telecommunications industry.


Summit Broadband offers exceptional benefits to full-time employees, including:

• Health Insurance • Dental • Vision
• Life Insurance • Disability • 401(K) with employer matching
• A wellness program • Paid time off • Paid holidays • Employee Referral Program

Summit Broadband is an equal opportunity and affirmative action employer; all qualified applicants will receive consideration for employment without regards to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law.
You can access Summit Broadband’s public inspection file at: Florida

Technical/Customer Service Rep (in office)

Job Title
Technical/Customer Service Rep (in office)
Job ID
Naples,  FL 34114
Other Location

Summit Broadband Inc. is a cutting edge, fiber-based broadband provider delivering best in class residential, commercial, and hospitality technology solutions. This growing, dynamic high-tech company headquartered in sunny Central Florida, is seeking a Retail Customer Experience Representative to join our Customer Experience Team and grow with us. The new Summit Broadband is poised for an incredible future fueled by team members dedicated to being the best.

Job Title:           Customer Experience Representative - Retail Storefront 

Reports to:         Retail Customer Experience Manager

Status:                 Full Time/Non-Exempt

Location:             Southwest Florida - must be located in SWFL 
                             Openings are for the Northern Naples and Marco Island Areas

Position Summary:
Exciting entry-level opportunity in a growing company! The Customer Service Representative will offer excellent customer service in one of Summit Broadband's retail storefronts. They will assist Summit Broadband customers with equipment returns, billing questions, technical inquiries, product and service sales, and other general customer support. They will be one of the first points of contact for Summit Broadband customers and will have the opportunity to positively affect customer experience.  The ideal candidate demonstrates consistent proficiency in face to face communication skills including resolving customer questions, complaints and billing inquiries with utmost courtesy and professionalism. They conduct each interaction with the objective of retaining customer's business including offering additional alternative solutions where appropriate. They also should obtain a thorough knowledge of the company’s practices, operations, service offerings, and promotions after initial training period. This position may require some weekend and after-hours availability. The ideal candidate is passionate about customer service and motivated to be their personal best. 

Job Description:

  • Greet customers in a quick and friendly manner
  • Answer customer requests by telephone or in person regarding service offerings, equipment and billing, accept and process payments. Follow up with proper internal/external documentation.
  • Provide Tier 1 technical support to include basic service troubleshooting up to and including rebooting equipment.
  • Improve customer retention and sales by offering programs and services to the customer.
  • Follow through on customer/client requests or inquiries concerning services, products, billing, equipment, claims and work with other departments to resolve reported problems.
  • Continually maintain working knowledge of all company products, services and promotions.
  • Utilize billing system to initiate and complete service orders and handle customer requests.
  • Maintain customer accounts and billing information accuracy with no errors.
  • Maintain work with little or no supervision after sufficient training.
  • Answer customer calls in a pleasant and professional manner.
  • Be prompt and in attendance on each day scheduled for work.
  • Respond to customer requests for information regarding billing accounts and issue credits where necessary.  Utilize appropriate judgment in determining if billing adjustment ensures customer satisfaction.
  • Respond to internal and external customer inquiries and requests in a timely manner.
  • Initiate outbound calls to current customers to ensure customer satisfaction and sell new services.
  • Maintain confidentiality of customer information.
  • Maintain proper documentation in customer files and computerized records.
  • Provide support to Customer Operation Admin as needed
  • Practice organization and time management skills including prioritizing work and requesting additional work when appropriate.
  • May be required to attain sales quota.
  • Ensure workstation is maintained in a clean and professional matter.
  • Must be flexible to changes in the business.
  • Additional duties as assigned

Job Qualifications:

  • Minimum two years previous customer service experience including promotional offerings, products, and billing.
  • Minimum one year previous customer service and data entry experience with a cable, internet, and telephone provider
  • High school diploma or equivalent
  • At least 18 years of age
  • Knowledge of the telephone, internet and cable industry and how it operates
  • Typing and grammar proficiency
  • Working knowledge of Windows operating system and experience with word processing and spreadsheet software
  • Function as a team player in peer relationships
  • Must have a clean driving record and valid driver’s license
  • Must be able to pass criminal background and drug testing
  • Flexibility to work mandatory overtime in order to meet business needs.

Other Duties:

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

Summit Broadband is an Equal Opportunity Employer and participates in the E-Verify program. 

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