Position Summary:  The Assistant General Manager supports all aspects of Savannah Lakes RV Resort operations including guest and employee satisfaction, reputation management, human resources, financial performance, sales, and revenue generation and delivering a return on investment. 

We value our associates’ time and efforts. Our commitment to your success is enhanced by our competitive compensation and extensive benefits package including:

7 Paid holidays
2 weeks annual PTO
Full 401K match up to 6%
Tuition Reimbursement
Benefit options including Health, Vision, and Dental 
Company paid STD and LTD.

Essential Duties and Responsibilities: To perform this job successfully, an individual must be able to perform the following satisfactorily; other duties may be assigned. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 

• Assists the general manager with the operational and financial management of the property.  Meets assigned departmental budgets and monitors financial statements. 

• Verifies that all brand standards are being maintained in each area of the property. 

• Verifies that all team members meet or exceed all brand requirements. 

• Takes action on guest and resident requests seeking resolution. 

• Delivers and leads strong customer service and operational practices.  Enforces resort rules and standards. 

• Assists RV Resort Manager with administrative duties and tasks. 

• Works shifts and supports various departments as needed. 

• Assists with the employee life cycle of recruiting, hiring, training, coach, counseling and mentoring.  Supervises employees in the assigned department(s). 

• Assists with delivering profitable results and operating within budgeted guidelines. 

• Ensures compliance with federal, state and local agencies that regulate fair housing laws and resort operations.  Maintains current licenses and permits as prescribed by local, state and federal agencies. 

• Participates in the development of short term and long term financial and operational plans for the Resort. 

• Meets goals for projected revenue levels as well as guest satisfaction.   

• Ensures security of the resort’s assets. 

• Remains current on business trends and local activities. 

• Establishes and maintains an appropriate level of community involvement. 

• Assists in the development of new programs which result in an increased level of guest satisfaction and operational excellence. 

• Operates company golf cart and/or truck. 

• Must have flexibility to respond to resort needs during non-business hours. 

• Performs other related duties as assigned. 

Competencies: To perform the job successfully, an individual should demonstrate the following. 

Oral Communication - Speaks clearly and persuasively in positive or negative situations; listens and gets clarification; responds well to questions; demonstrates group presentation skills; participates in meetings. 

Managing Customer Focus - Promotes customer focus; establishes customer service standards; provides training in customer service delivery; monitors customer satisfaction; develops new approaches to meeting customer needs. 

Use of Technology - Demonstrates required skills; adapts to new technologies; troubleshoots technological problems; uses technology to increase productivity; keeps technical skills up to date. 

Managing People - Includes staff in planning, decision-making, facilitating and process improvement; takes responsibility for subordinates' activities; makes self available to staff; provides regular performance feedback; develops subordinates' skills and encourages growth; solicits and applies customer feedback (internal and external); fosters quality focus in others; improves processes, products and services.; continually works to improve supervisory skills. 

Team Leadership - Fosters team cooperation; defines team roles and responsibilities; supports group problem solving; ensures progress toward goals; acknowledges team accomplishments. 

Cost Consciousness - Works within approved budget; develops and implements cost saving measures; contributes to profits and revenue; conserves organizational resources. 

Adaptability - Adapts to changes in the work environment; manages competing demands; changes approach or method to best fit the situation; able to deal with frequent change, delays, or unexpected events. 

Initiative - Volunteers readily; undertakes self-development activities; seeks increased responsibilities; takes independent actions and calculated risks; looks for and takes advantage of opportunities; asks for and offers help when needed. 

Qualifications:  To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 

Education/Experience: 

• High school diploma or general education degree (GED) 

• Minimum of two (2) years’ property management experience including two (2) years’ previous supervisory experience 

• General knowledge of property maintenance 

Language Ability: 

Read, analyze and interpret business, professional, technical or governmental documents. Write reports, business correspondence and procedure manuals. Effectively present information and respond to questions from managers, customers and the public. 

Mathematical Ability: 

Calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference and volume. Apply concepts of basic algebra and geometry. 

Reasoning Ability: 

Solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Interpret a variety of instructions furnished in written, oral, diagram, or schedule form. 

Computer Skills: 

Basic knowledge of Microsoft Office Suite  

Certificates and Licenses: 

Must have a valid driver's license. 

Supervisory Responsibilities:   

Manages subordinate employees.  Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws.  Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems. 

Work Environment:  The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 

While performing the duties of this job, the employee is occasionally exposed to outdoor weather conditions; work near moving mechanical parts and toxic or caustic chemicals. The noise level in the work environment is usually moderate. 

Physical Demands:  The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 

While performing the duties of this job, the employee is regularly required to stand; use hands to finger, handle or feel and talk or hear; occasionally required to walk; sit; reach with hands and arms; stoop, kneel, crouch or crawl and taste or smell. 

The employee must regularly lift and /or move up to 25 pounds and occasionally lift and/or move up to 50 pounds.   

The above job description is not intended to be an all-inclusive list of duties and standards of the position.  Incumbents will follow any other instructions, and perform any other related duties, as assigned by their supervisor.