POSITION SUMMARY


The Assistant Manager is responsible for assisting the Community Manager in managing her/his residential apartment community in a manner designed to maximize cash flow consistent with SYNCO Properties, Inc.'s (SPI) policy and procedures manual.

DUTIES AND RESPONSIBILITIES

AS DIRECTED AND ASSIGNED BY THE COMMUNITY MANAGER
 

1. 1. Complete and adhere to all Fair Housing laws and regulations.
   2. Initiate use of effective marketing/advertising techniques as appropriate.
   3. Lease apartments to qualified individuals - never compromising profile.
   4. Thoroughly review the following with each new resident:

 

1. 4. 1. Lease Agreement - covenants and conditions
      2. Community rules and regulations
      3. SPI policies
          
   5. Maintain good relations with residents.  Listen to complaints and attempt to solve them without referring to superiors.
   6. Coordinate social activities for residents.
   7. Answer incoming calls in a prompt, professional & inviting manner.
   8. Minimize resident turnover by demonstrating strong customer skills and speedy resolution to problems.
   9. Ensure vacant units are market-ready and available to show in the best possible condition.
   10. Maintain key control of occupied and vacant units.
   11. Inspect grounds and tour path daily, including pools, laundry centers, common areas, and playgrounds to insure they are maintained in excellent condition.
   12. Maintain attractive, neat and clean office and/or model apartment and clubhouse at all times.
   13. Maintain accurate operations records and files.
   14. In a timely manner, assist the Community Manager in preparation of weekly and monthly reporting requirements.
   15. Process all leasing documents and accounting information in an accurate and timely manner.
   16. Collect, record and deposit 100% of all money due daily.
   17. Monitor all delinquent accounts and initiate defined collection procedures.
   18. Operate community within established budget parameters and policies.  Responsible for assisting Community Manager to meet budgeted revenues, expenses, and Net Operating Income.
   19. Accept service requests and coordinate same with service personnel.
   20. Follow up on service/repairs to residents within 24-hour period after maintenance is requested.
   21. Schedule, inspect and approve work completed by outside contractors as assigned.
   22. Be available for emergencies after hours.
   23. Maintain a professional attitude and demonstrate professional conduct at all times.   Exercise diplomacy when dealing with everyone related to your business.
   24. Ensure that scheduled office hours are maintained.
   25. Ensure that the Community Manager is aware of important events, specific problems, etc.
   26. Shop competition - maintain knowledge of current events in area.

 

2. QUALIFICATIONS

Education/Experience

a)  High School diploma required.
b)  Some college credits/degree, CAM or ARM credits preferred.
c)  SC Property Manager's License may be required at some locations.
d)   Must always maintain a valid driver’s license and adequate vehicle insurance.

 Knowledge, Skills, and Abilities
 

1. Previous on-site experience preferred.
2. Above average sales/leasing/marketing skills
3. Team player attitude, diplomacy and strong customer service skills
4. Computer experience in Windows, typing & data entry required.  YARDI property management software preferred, other experience accepted.
5. Ability to walk property and climb stairs daily for inspection and leasing.
6. Above average verbal and written communication skills required.