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Chat Messaging Analyst Remote

Job Title
Chat Messaging Analyst Remote
Job ID
Vienna,  VA 22180
Other Location

Chat/Messaging Experience Analyst
Location: Remote

  • Assist Sr. Experience Analyst or Product Owners in gathering, analyzing, developing and creating user stories that capture the members and stakeholder’s needs
  • Collaborate with team members key partners, business units across the credit union, other product teams and regularly engage on the journey vision
  • Facilitate Stakeholder sessions for requirement review, design review, and demos
  • Use Live Person knowledge for potential solutioning and configuration
  • Conduct and facilitate User Acceptance Testing by validating the definition of Done
  • Proactively sizes business opportunities and potential improvements
  • Perform other related duties as required

Top 3 Skill:
  • Live Person experience - configuration resource
  • Agile Framework
  • Chat Channel

An Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against based on disability.  EEO IS THE LAW CC Pace invites any applicant and/or employee to review the Company’s written Affirmative Action Plan.  This plan is available for inspection upon request. If you are an individual with a disability and would like to request a reasonable accommodation as part of the employment selection process, please contact us.

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