E-commerce Strategy and Insights Manager
- Job Title
- E-commerce Strategy and Insights Manager
- Job ID
- 27704836
- Location
- San Francisco, CA 94103
- Other Location
- Description
-
E-commerce Strategy and Insights Manager
12+ month W2 Contract
San Francisco, CA
What you'll do:- Deliver customer journey insights across the organization that highlight whether we are serving our customers and identify areas to improve the experience.
- Use rigorous data analysis to develop a deeper understanding of where we are succeeding in the customer journey and where they can improve, surfacing granular insights about our GTM funnel.
- Partner with business leads on major initiatives including annual strategy and planning and quarterly reviews and reporting.
- Track progress in sizing of critical business initiatives by leveraging internal data sets, competitive sizing and knowledge of SaaS and e-commerce business models.
- Analyze raw and/or disparate data from multiple sources (qualitative and quantitative) to generate key findings.
- Partner with data and technology teams to improve measurement and reporting capabilities by connecting data models/outputs into a unified reporting system.
- Occasionally leverage complex SQL queries on an ad hoc basis to extract the required data and leverage Excel or reporting solutions like Tableau, PowerBI, etc. to communicate the insights.
- Manage and track financial/operational metrics to monitor performance and understand our goals, complete ad-hoc analysis to inform strategic decisions around the customer journey.
- E-commerce growth mindset with a focus on digital sales and optimizing the core checkout flow for a best-in-class customer experience.
- BS/BA with 6-8 years of analytical insights and storytelling experience for SaaS or eCommerce company.
- Detailed oriented while staying grounded in the big picture.
- Experience with web analytics & dash; Adobe Analytics is a plus.
- Experience with data visualization tools such as Tableau or PowerBI
- Exposure to SQL for complex queries.
- Consistent cross-functional collaborator and business partner, directly contributing to teams to achieve overall objectives.
- Outstanding executive presence and interpersonal skills, both verbal and written communication, at all levels.
- Appetite to learn and problem solve and comfortable with ambiguity.
- Global cultural awareness and experience with global teams.
- Passion for user-centric design, efficient workflows, and e-commerce innovation.
- Strong ownership mentality with a phenomenal sense of humor.
$66.00 - $83.00 / HR
- Pay Range
- ¤66.00 Hourly to ¤83.00 Hourly
