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E-commerce Strategy and Insights Manager

Job Title
E-commerce Strategy and Insights Manager
Job ID
San Francisco,  CA 94103
Other Location
E-commerce Strategy and Insights Manager
12+ month W2 Contract
San Francisco, CA

What you'll do:
  • Deliver customer journey insights across the organization that highlight whether we are serving our customers and identify areas to improve the experience.
  • Use rigorous data analysis to develop a deeper understanding of where we are succeeding in the customer journey and where they can improve, surfacing granular insights about our GTM funnel.
  • Partner with business leads on major initiatives including annual strategy and planning and quarterly reviews and reporting.
  • Track progress in sizing of critical business initiatives by leveraging internal data sets, competitive sizing and knowledge of SaaS and e-commerce business models.
  • Analyze raw and/or disparate data from multiple sources (qualitative and quantitative) to generate key findings.
  • Partner with data and technology teams to improve measurement and reporting capabilities by connecting data models/outputs into a unified reporting system.
  • Occasionally leverage complex SQL queries on an ad hoc basis to extract the required data and leverage Excel or reporting solutions like Tableau, PowerBI, etc. to communicate the insights.
  • Manage and track financial/operational metrics to monitor performance and understand our goals, complete ad-hoc analysis to inform strategic decisions around the customer journey.
  • E-commerce growth mindset with a focus on digital sales and optimizing the core checkout flow for a best-in-class customer experience.
What you'll need:
  • BS/BA with 6-8 years of analytical insights and storytelling experience for SaaS or eCommerce company.
  • Detailed oriented while staying grounded in the big picture.
  • Experience with web analytics & dash; Adobe Analytics is a plus.
  • Experience with data visualization tools such as Tableau or PowerBI
  • Exposure to SQL for complex queries.
  • Consistent cross-functional collaborator and business partner, directly contributing to teams to achieve overall objectives.
  • Outstanding executive presence and interpersonal skills, both verbal and written communication, at all levels.
  • Appetite to learn and problem solve and comfortable with ambiguity.
  • Global cultural awareness and experience with global teams.
  • Passion for user-centric design, efficient workflows, and e-commerce innovation.
  • Strong ownership mentality with a phenomenal sense of humor.
Pay Range:
$66.00 - $83.00 / HR
Pay Range
¬§66.00   Hourly to ¬§83.00   Hourly

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