Home - Nextdeavor

Sr. Customer Success Manager

Job Title
Sr. Customer Success Manager
Job ID
Work Hybrid
New York,  NY
Other Location
Sr. Customer Success Manager
12+ Months W2 Contract
NY, NY **Open to remote candidates**

Benefits You’ll Love:
  • NextDeavor offers health, vision and dental benefits for contract employees.
  • You’ll be eligible to receive Paid Sick Leave (Amount varies per state).
  • Own the opportunity to get your foot in the door at a well-established corporation, with the likelihood of extension or conversion to full time employment (NextDeavor’s conversion rate is approximately 70%!)​​​​​​

Here’s how you’ll make an impact on the team: 

Customer Success Managers (CSM) lead the post-sales experience at Adobe. In this role, you will work with our customers to build strong partnerships, drive adoption of our products/solutions, and ultimately ensure they realize value from their investment. In addition, you can expect to work closely with a cross-functional Adobe ecosystem including Account Executives, Marketing, Consulting and Product specialists to develop new value propositions, build awareness and reveal new growth opportunities. Successful CSMs are technology-savvy individuals who have experience with Adobe solutions such as Adobe Creative Cloud and Adobe Document Cloud with a clear understanding of the value of those solutions in driving business strategies and workflows. Our team is fueled with a real passion for innovation, growth, and a relentless dedication to making our customers successful.

The CSM position includes all of the following aspects:

  • Accountable for Customer’s overall success with Adobe, including renewal readiness, adoption of Adobe solutions, customer health, and satisfaction
  • Act as a trusted Customer point of contact throughout the Customer’s lifecycle, define measurable success plan with clear outcomes, and ensure cohesive communication across internal and customer audiences at all levels
  • Effectively network within accounts to achieve successful execution of the customer's strategy and roadmap
  • Deliver an exceptional customer experience with proactive communication, orchestrating the right internal resources, and effectively using the customer engagement model to align, track and evolve customer business goals
  • Drive adoption of Adobe Digital Media products – using data to provide insights and progress from baseline through the maturity curve
  • Foster innovation and thought leadership by sharing resources and new ways your customers can use Adobe solutions to accelerate and advance their creative process
  • Identify Customer risk, and work with extended Adobe team to create and execute on “get well” plans
  • Be the voice of the customer internally at Adobe – sharing strategic use-cases, process improvements and asks back into the internal ecosystem
  • Contribute to the ongoing initiatives to continuously improve our approach to efficiently and effectively secure our customer’s success
Here’s what you’ll need to be successful in this role:
  • Bachelor’s Degree and/or relevant work experience
  • 5-10 years of related experience in technology (Customer Success, Consulting, Business Development, Sales Engineering, client-side experience, etc.)
  • Strong experience with Adobe’s Digital Media Solutions (Creative Cloud & Document Cloud)
  • Advanced knowledge of one or more key digital media workflows: graphic design, photography, illustration; UI/UX; video production; content and asset management; 3D, AR/VR; WIP creative collaboration
  • Passion for driving customer success and measurable outcomes
  • Proven effectiveness managing an account portfolio of large, complex, and strategic accounts at a senior level
  • Exceptional organizational, presentation, and communication skills, both verbal and written
  • Ability to prioritize, multi-task, and perform effectively under pressure
  • Strong communication and interpersonal skills, with the ability to effectively navigate and mediate conflict and foster joint partnerships
  • Existing knowledge of software in digital marketing and/or digital media space
  • Skilled at Program Management within large organizations, helping to effectively inspire change across groups by engaging key partners
  • Tried effectiveness at leading and facilitating executive meetings and workshops
  • Validated experience with account planning & customer success plans
  • Effective at leading executive C-level discussions and presentations
Pay Range: 
$100.00 - $105.00/hour

Ready to make your mark? Take the leap and apply now – your application is in good hands.
Pay Range
$100.00   Hourly to $105.00   Hourly

Option 1: Create a New Profile

©NextDeavor 2022