Senior Field Service Engineer
- Job Title
- Senior Field Service Engineer
- Job ID
- 27728742
- Location
- Laguna Nigel, CA
- Other Location
- Description
-
Senior Field Service Engineer
The Senior Field Service Engineer (SFSE) will be responsible for meeting the daily service maintenance and repair needs of the customer’s equipment. Establish and maintain proper business relationships with customers and peers as well as performing necessary administrative duties as required and other duties as assigned. Installs, configures, troubleshoots, and maintains products/equipment. Identifies, analyzes, and repairs product failures, install new components or parts. Being a Senior Field Service Engineer develops creative solutions to more unique, chronic, or complex issues. Research and answers difficult customer questions about product features and recommend appropriate upgrades. Additionally, Senior Field Service Engineer performs start up testing and customer training on features and general maintenance of complex products. Mentor less experienced engineers. Has deep knowledge of the organization's products and services. Requires a bachelor's degree. Typically reports to a manager or head of a unit/department. The Senior Field Service Engineer contributes to complex aspects of a project. Work is generally independent and collaborative in nature. To be a Senior Field Service Engineer typically requires 5 to 10 years of related experience.
General Requirements (for all)
The department performs the major functions listed below. The position may require additional duties/responsibilities.
that may not be outlined below, and specific functions are subject to change.
• Basic troubleshooting, installation, maintenance, and repair on designated equipment.
• Completing Preventative Maintenance and field modifications.
• Ordering and managing repair parts cycle times.
• Keeping up to date on administrative responsibilities such as maintaining customer service logs and internal service records in a timely manner.
• Maintaining daily communications with customers to ensure resolution and proper follow-up.
• Maintaining tools and test equipment and ensuring they are properly calibrated.
• Utilizing the escalation process to resolve customer service delivery issues.
• Identifying and participating in sales opportunities such as new contracts, contract renewals and system sales.
• Working as a member of the local team to provide efficient service delivery to all accounts within assigned area.
• The ability to lift and carry a toolbox that can weigh up to 50 lbs.
• Adhering to current regulatory requirements to include, but not limited to, HIPPA, OSHA and FDA.
• Valid driver’s license and good driving record is required.
• Experience diagnosing and repairing mechanical, electromechanical, and/or electronic equipment.
• Experience troubleshooting and responding to customer concerns.
• Proven record of being reliable and accountable for all aspects of their job.
• Proficient level of computer skills including MS Word, PowerPoint, Excel and Outlook.
• Excellent analytical, interpersonal and communication skills with the ability to communicate complex technical issues in an easy-to-understand manner.
• Ability to work in a fast-paced, self-directed environment.
• Resourceful, with the ability to work independently.
• Strong time management skills.
• Ability to adapt to changing circumstances.
• Decision-making, problem resolution and creative thinking skills
• Attention to detail.
• Ability to multi-task activities with shifting priorities. Able to work productively in a pressurized environment.
• Ethical and trustworthy.
• Extended periods of computer usage.
Additional Duties:
Process development- apply standard scientific and statistical methods to analyze, document, and diagram production processes.
Develop and optimize continuous production and manufacturing processes to achieve the output, quality, and goals of the customer’s organization.
