Hueman Private Investment Talent Solutions

 Adam Vaillancourt Roofing is hiring a full-time Customer Service Specialist for their office in Milford, NH.
 
Adam Vaillancourt Roofing LLC is a successful and fast-growing local roofing company. We are looking to expand our Contact Center by hiring an Account Specialist to manage customer inquiries, including scheduling appointments, customer service issues, and questions. To do well in this role you need to love serving people, have a great phone manner, and follow processes to drive the best outcome for the customer and the business.

As part of our team, your primary duty will be to answer all incoming calls promptly, enter the customer’s information in our database, schedule appointments for our Sales Representatives to meet with customers, and track the results of customer appointments. You will work closely with our other Account Specialists to support our Sales and Production Teams in serving our customers.

Job Responsibilities: 

• Maintaining a positive, empathetic, and professional attitude toward customers always
• Schedule appointments for sales
• Making outbound customer assurance calls
• Responding promptly to customer inquiries
• Keeping records of customer interactions, transactions, comments, and complaints
• Communicating and coordinating with colleagues as necessary
• Ensure customer satisfaction and provide professional customer support

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Job Requirements:

• Experience in customer service and call-taking
• Proficiency in MS Office (MS Excel, MS PowerPoint, MS Word, MS Teams in particular)
• Excel experience a plus
• Excellent time management skills and the ability to prioritize work
• Attention to detail and problem-solving skills
• Excellent written and verbal communication skills
• High School degree; general education degree, or equivalent.

Join our dynamic team at Adam Vaillancourt Roofing and contribute to our mission of providing exceptional home improvement. If you're ready to elevate your career and thrive in a fast-paced environment, apply today!

We are not working with search firms or recruitment agencies on these roles.