Job Summary

The Helpdesk Analyst oversees and maintains Wego’s computer hardware and software systems. He / she assists the company in resolving technical issues concerning customer's accounts or company software infrastructure. The Desktop Support Technician also supports computer software integration by diagnosing and troubleshooting common problems.

Responsibilities

• Set up and manage user accounts and permissions to permit access to a network.
• Uphold and test security and block unapproved access.
• Configure Wego’s computer system to meet specific business goals.
• Monitor day to day computer performance.
• Update and maintain the computer inventory and equipment.
• Endorse and apply upgrades to systems to ensure durability.
• Assess functional needs to regulate system purchase specifications.
• Resolve hardware and network connectivity issues.
• Assist in technical upgrades and maintenance of desktop systems.
• Support testing and deployment of new applications and systems.
• Train and guide staff on hardware and software usage.

Key Qualifications

• Bachelor's degree in computer science, information technology, or a related field.
• 3+ years working in a fast paced on site Help Desk environment.
• Excellent Knowledge of PC and desktop hardware and internal components.
•  Familiar with configuring and maintaining Active Directory.
• Hands on experience with Office 365 applications and administration.
• Ability to troubleshoot computer, printer, and network issues.
• Excellent communication skills.
• Working technical knowledge of current protocols, operating systems, and standards.
• Excellent analytical and troubleshooting skills.
• Ability to work under pressure.