Teller Supervisor
- Job Title
- Teller Supervisor
- Job ID
- 27742879
- Location
- Clinton, NY,
- Other Location
- Description
-
Title: Teller Supervisor
Location: Clinton, NY
Hours: Monday – Friday 7:15AM – 5:00PM Saturday 7:15AM – 12:00PM (Hours will vary between these times)
Salary Range: $18.00 - $24.00 Hourly
OVERVIEW: Responsible for the supervision of the teller area. Perform all teller functions as well as solving problems and help with complex work-related matters. Guide and advise tellers in the efficient handling of member needs. Work is subject to review and/or audit on a non-notice basis by management, Supervisory Committee, auditors and/or Federal Examiners. This position reports directly to the Branch Supervisor
CORE RESPONSIBILITIES:
Supervise the activities of the teller operations area by assigning work, answering questions, solving problems, helping with complex transactions, sensitive member relations problems, and explaining policies and procedures to members.
- Supervise teller line operations.
- Serve as a mentor to tellers, leading through a positive example of professional conduct. Ensure that tellers follow all credit union policies and procedures.
- Responsible for maintaining the vault including vault security and balancing.
- Responsible for teller line security. Ensure that security policies and procedures are followed. Ensure that security equipment is functioning and maintained.
- Responsible for cash management, ensuring supply of money is sufficient to meet business demands while staying within the guidelines and cash limits prescribed in Board Policy 7.01 Change Funds and Disbursement of Funds.
- Responsible for daily proving of ATM deposits. Responsible for daily balancing of ATM cash. Replenish ATM cash weekly or as needed. Prepare and post associated general ledger transactions.
- Redeposit, collect, or supervise collection of NSF checks and make proper entries to the general ledger.
- Perform normal teller duties which involve: Receiving checks and cash for deposit, verifying amount, examining checks for endorsements, accepting loan payments, credit card payments and processing cash advances and account withdrawals. Process telephone transfers.
- Provide information to members concerning the Credit Union products available to them that would fulfill their individual needs (traveler checks, money orders, teller checks, ATM cards and VISA cards) and attempts to cross sell them. Answer members’ questions pertaining to account balances, account transactions, etc. Refer major problems or research to the appropriate department.
- Balance cash drawer daily and maintain Teller Balance Record in accordance with Teller Procedure 3.17 “Teller Cash Over/Short.”
- Perform all duties in compliance with the established Credit Union Quality Standards.
- Must display a pleasant, professional style on the job and follow guidelines established in the company’s Policy Manual, including the Code of Ethics, dress code and attendance areas.
REQUIREMENTS:
- Must have high school education or equivalent with good Math and English skills.
- Must have good interpersonal skills.
- Must Possess keyboard and computer experience
- Must be a self-starter and be able to work with minimum supervision.
- Must be able to maintain a high level of confidentiality.
- Supervisory experience is preferred.
- Accounting education or related experience is preferred.
- Must be bondable; requires criminal background check and credit check.
M3 Placement and Partnership is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status, or any other status protected by law.