Content Operations Coordinator
12+ Month W2 Contract
New York, NY Preferred, Remote considered

Here’s how you’ll make an impact on the team:

• Monitor and troubleshoot content ingestion through the Adobe ingest pipeline (using Splunk and AWS S3).
• Review job reports, identify errors, and coordinate with contributor relations on fixes.
• Report system issues to engineering and assist in testing solutions.
• Manage AWS S3 storage for assisted uploads.
• Suggest and support automation opportunities to streamline workflows.
• Onboard new assisted ingest partners, including AWS S3 configuration and workflow training.
• Provide daily and ad-hoc ingestion activity reports to partners and internal collaborators.
• Develop clear documentation and training materials.
• Deliver technical support for tools and systems that impact content delivery.
• Gather and analyze data to measure ingest performance across content departments.
• Troubleshoot issues related to file transfers, transcoding, or automated scripting.
• Identify and implement process improvements to improve reliability and efficiency.

Here’s what you’ll need to be successful in this role:

• Bachelor's degree in computer science or a related field, or equivalent experience.
• Experience supporting technology and asset management systems in digital media.
• Knowledge of video/image transcoding.
• Familiarity with creative tools like Photoshop, Illustrator, Premiere, or After Effects.
• Experience in media technology, library science, or a similar area at a level equivalent to a degree or comparable experience.
• Strong technical skills: Excel, AWS (especially S3), JSON/XML, and experience with monitoring machine-generated data.
• Familiarity with Python and Java.
• Clear communicator, capable of bridging technical and non-technical discussions with a wide variety of team members.
• Organized multitasker who thrives under high-volume, high-velocity, deadline-intensive conditions.
• Curious, adaptable, and eager to solve problems.

Pay Range: 

$35.00 - $40.62/hour

Benefits That Matter to You: 

• NextDeavor offers health, vision and dental benefits for contract employees
• Paid sick leave eligibility is contingent on state of residence
• Optional 401k Plan (excludes employer match)

Ready to take the next step? Apply today and be part of a team that transforms businesses and fuels growth!

Apply with Pioneers here <https://nextdeavor.thepioneers.ai/jobs/35c4f59d--content-operations-coordinator>!