Position is onsite - either HQ (Vienna, VA) or GPO (Pensacola, FL).

12 hour, overnights, 1800 – 0600 EST, (Week rotations are: Mon/Tue, off/off, Fri/Sat/Sun, off/off, Wed/Thur, off/off/off, repeat)

Provide 24x7 technical support and monitor our client's enterprise systems and networks to ensure continuous availability. Ensure the stability and integrity of network services by troubleshooting, escalating, and resolving incidents and problems when detected. Interface with vendors and ensure appropriate resolution during system outages or periods of reduced performance.

Responsibilities

• Identify trends and monitor network performance and availability
• Utilize multiple monitoring applications to ensure optimal system performance – like Logic Monitor, Moogsoft and SolarWinds
• Respond to alerts and alarms, identifies and corrects problems
• Create and work on tickets in a service management application and monitor ticket queues
• Troubleshoot and escalate incidents and problems
• Interface with other ISD areas and/or vendors to resolve enterprise system outages or periods of reduced performance, in accordance with established criteria
• Contact global vendors or contractors (telephone carriers, equipment/service providers) and work with them in combined troubleshooting efforts to restore/provide service
• Work with others to update and document technical procedures
• Maintain, configure, and perform preventative maintenance to various network equipment – switches, routers, firewalls
• Perform other related duties as assigned
• May be assigned to other tasks based on need

Qualifications – knowledge, skills, and abilities

• Basic knowledge of enterprise system, network knowledge and terminology
• Knowledge of LAN/WAN topologies, protocols, and standards to include but not limited to: T1, T3, Metro Ethernet, Frame Relay, TCP/IP, SDLC, RS232, BGP
• Experience in administrative or technical positions that demonstrates the ability to interpret and follow, policies, procedures, and instructions
• Experience that demonstrates dependability, productivity, and accuracy
• Demonstrated analytical and problem solving skills
• Effective verbal and written communication skills
• Knowledge of Service Management Tools and the ability to open, resolve, and document incident tickets
• Ability to work independently and as part of a team
• Ability to work under pressure (urgent problems, deadlines, changing priorities)

Desired

• Bachelor's degree in Information Technology or the equivalent combination of training, education, and experience
• CCNA or CCNP certifications
• In-depth experience and technical training in WAN/LAN communications including experience installing, configuring and maintaining Cisco routers and switches
• Experience in presenting technical solutions and/or recommendations
• Knowledge of electronic principles as they relate to diagnosing and troubleshooting IT system issues
• Knowledge of technical inter-relationships between software/hardware and desktop/LAN/Host systems
• Advanced skill in diagnosing and troubleshooting issues
• Advanced research, analytical, and problem solving skills
• Knowledge of our client's operations

CC Pace is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate on the basis of race, color, religion, sex, national origin, age, disability, genetic information, or any other protected characteristic under federal, state, or local laws.

CC Pace are committed to employing only candidates who are legally authorized to work in the United States. For us to comply with the Immigration Reform and Control Act of 1986, all new employees, as a condition of employment, must complete the Employment Eligibility Verification Form I-9 and provide documentation that establishes identity and authorization to work. E-Verify will be used for employment verification as part of your onboarding process.

CC Pace values integrity throughout our hiring process. As part of our standard verification procedures, candidates will be asked to provide documentation confirming employment history, education, and work authorization.