At Power Flame (an ASTEC brand), our mission is to design, build, and capitalize on the most innovative solutions and products for the industries and customers we serve globally. Our employees thrive in a safe and team-oriented work environment where they are empowered to make suggestions for operational and sustainability enhancements. With safety as our first core value, we take pride in developing talent and invest in training, protective equipment, and technology for continuous improvement. If you share our dedication to advancement and quality services, we'd love to have you join us!

The Customer Operations Specialist - Parts is responsible for providing customers with accurate information regarding parts and their application to the Power Flame product line. The Customer Operations Specialist also coordinates technical liaison services between manufacturing management, the production engineering department, the customer service department, and customers.

 Our Day Shift hours are Monday-Friday 7:00am-4:00pm or 8:00am-5:00pm (flexible schedule).

What You'll Do:

•    Handles parts order questions and assists Order Entry Department with input.
•    Provides order entry and does parts quotes as needed.
•    Answers customer inquiries and requirements, either by phone or fax, concerning parts for parts numbers, description, quantity, and availability for new and old burners.
•    Provides technical advice on burner applications, burner parts, burner features, replacement of old burners, current OEM burner equipment requirements and provides other departments with daily information.
•    Handles warranty processing and directs the customers to the website for further product details.
•    Sends drawings, bill of materials, and as-build information to the customers.  
•    Investigates customer complaints regarding quality, tolerances, specifications and delivered condition of products and directs customer inquiries to the proper department.  
•    Records, analyzes, and informs quality assurance and sales departments of status and disposition of customer complaints and claims.
•    Assists in organization of PATS technical training and satellite school events.  
•    Other duties as requested or required.

Why You'll Love Working for Us:

•    Health, Dental, Vision- Day 1 Eligibility
•    Life, and Spousal Insurance
•    Health Savings and Flexible Spending Accounts
•    Short-Term and Long-Term Disability
•    401(k) with Company Match
•    PTO
•    Employee Wellness Programs, Tuition Aid, and Employee Assistance Program

What We Need from You:

•    High school diploma or GED preferred
•    Minimum of 2+ years customer service/parts related experience
•    Experience in a manufacturing environment preferred.
•    Ability to multi-task and problem solve both internally and externally.
•    Must be able to demonstrate a high degree of accuracy and perform 10 key by touch. Familiarity with PC’s, Windows and Excel is desirable Proficient in promoting safe and healthy work environment.
•    Specific vision abilities with this job require close vision (clear vision at 20 inches or less.
•    Must be able to talk and/or hear well enough to communicate with co-workers 100% of time.
•    Must be able to stand on level surface 10% of time.
•    Must be able to walk on level surface 10% of time.
•    Must be able to bend, twist, stoop enough to file documents 10% of time.
•    Must be able to push, pull, and/or lift, exerting up to 15 pounds of force, 10% of time.
•    Must be able to reach with hands and arms; and/or use hands to perform general office duties 85% of time.  
•    The employee is required to exert up to 15 pounds of force occasionally; and/or up to 5 pounds of force frequently; and/or up to 1 pounds of force regularly.

ASTEC is a Drug Free Workplace, Affirmative Action, and Equal Opportunity Employer. We do not discriminate based on race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.