Role Summary

Howard University Hospital is seeking an experienced LAN Technician Manager to lead on-site IT support operations across clinical and business environments. This role serves as the primary escalation point for LAN support, oversees daily service operations, and ensures reliable end-user computing services in a regulated healthcare setting. The ideal candidate brings strong technical depth, people leadership experience, and a process-driven approach to service delivery.

What You’ll Do

• Lead and manage daily operations of the LAN support team, including staffing, time and attendance, workflow coordination, and service coverage
• Serve as the single point of contact for on-site IT support operations and escalation for complex incidents and requests
• Oversee incident management, request fulfillment, and access management for end-user computing services
• Provide hands-on escalation support for LAN Technicians and the Service Desk as needed
• Support installation, configuration, maintenance, and administration of end-point devices including desktops, laptops, tablets, peripherals, and clinical devices
• Conduct site surveys and assess current equipment, configurations, and user requirements
• Partner with IT leadership, vendors, and internal stakeholders on device deployments, refresh cycles, and project-based implementations
• Follow change, release, and configuration management processes and standard operating procedures
• Monitor and report on key performance indicators, service metrics, and operational outcomes
• Support continuous process improvement initiatives using Lean, DMAIC, ITIL, or similar methodologies

Required Qualifications

• Seven (7) years of experience supporting workstations, peripherals, and end-point devices in an enterprise environment
• Five (5) years of supervisory or people management experience
• Strong knowledge of Microsoft technologies, including Windows operating systems
• Advanced understanding of computer hardware, peripherals, and end-point device integration
• Experience working in regulated environments with demonstrated knowledge of HIPAA
• Working knowledge of IT project management principles and ITIL best practices
• Ability to communicate effectively with both technical and non-technical audiences
• Strong organizational, analytical, and problem-solving skills
• Ability to operate effectively in high-stress, mission-critical environments

Preferred Qualifications:

• Bachelor’s degree in Computer Science, Information Technology, or a related field
• A+ Certification
• Experience supporting Cerner workstations and clinical peripherals
• Healthcare or other mission-critical industry experience
• Experience applying Lean Six Sigma, DMAIC, or formal process improvement methodologies

About Howard University Hospital

With over 150 years of service to the Washington, DC community, Howard University Hospital is a nationally recognized academic medical center and the only teaching hospital located on the campus of a Historically Black University. HUH is committed to patient-centered care, clinical excellence, and a culture of accountability, learning, and continuous improvement.

What We Offer

• Competitive compensation and comprehensive benefits package
• Opportunities to work in a mission-driven academic healthcare environment
• Professional growth and leadership development opportunities
• A collaborative culture grounded in compassion, accountability, respect, excellence, and service

Pay + Schedule

• Salary Range: $118,976.00 - $190,340.80
• Schedule: Monday - Friday; occasional evenings and weekends, as needed
• FLSA Status: Exempt
• Schedule: Day shift; flexibility required with on-call and after-hours support as needed

Compliance Statements

Howard University Hospital supports a Just Culture that promotes patient safety, accountability, and continuous learning. All employees are expected to comply with HIPAA regulations, institutional compliance programs, and confidentiality requirements. This position requires adherence to all federal healthcare program requirements and organizational standards of conduct.