The 911 & Public Safety Consultant partners with public safety agencies and 911 authorities to lead innovation and modernization initiatives across emergency communications and NG911 environments. This role provides strategic and technical guidance to assess current capabilities, identify emerging technologies, and develop actionable roadmaps that align technology, operations, policy, and funding priorities.

The consultant brings expertise in 911, NG911, and public safety infrastructure to support strategic planning, assessment, design and procurement of pilot programs, and implementation planning. By translating industry trends, standards, and innovative solutions into practical strategies, this role helps clients navigate complex transformations while improving interoperability, resiliency, and service delivery. This role requires a professional committed to success by embracing and living our core values of Persistence, Integrity, Trust, Accountability and Prudence.

DUTIES & RESPONSIBILITIES

• Lead strategic innovation initiatives focused on 911/public safety, infrastructure modernization, including development of NG911 roadmaps that address client-specific technology, operational, and policy transformation goals
• Identify and analyze emerging technologies (AI/ML, cloud-native architectures, multimedia capabilities, advanced geospatial systems) applicable to ESInets and PSAP operations
• Conduct market research and competitive analysis to assess industry trends in public safety technology, regulatory landscape changes, and innovative solutions that differentiate client offerings
• Provide subject matter expertise to help advance high-impact discovery and ideation workshops with Statewide or regional 911 leadership, PSAP leadership, 911 stakeholders, and cross-functional teams to scope innovation potential and map business transformation opportunities
• Develop and validate business cases for innovative 911 / public safety solutions, including cost-benefit analyses and ROI modeling that address client budget constraints and operational priorities
• Design and lead pilot projects and proof-of-concept initiatives to test innovative approaches (e.g., text-to-911 enhancements, multimedia integration, advanced location services, AI-driven call routing and triage)
• Create detailed innovation implementation plans that translate concepts into actionable strategies aligned with NENA i3 standards, industry best practices, and client operational requirements
• Ability to travel up to 50%

STRATEGIC & ADVISORY FOCUS

• Partner with clients to assess organizational readiness for innovation and develop change management strategies that address cultural, technical, and operational barriers
• Provide thought leadership on industry-forward topics including cybersecurity innovation in NG911, cloud-based PSAP architecture, geospatial intelligence integration, and interoperability frameworks
• Stay current on emerging standards, protocols (SIP/IMS, SHAKEN/STIR), and technologies relevant to public safety, maintaining deep knowledge of NG911 evolution and federal/state initiatives
• Act as a trusted advisor on technology evaluation and vendor selection, helping clients navigate complex procurements and avoid common implementation pitfalls
• Build and maintain strong relationships with PSAPs, public safety stakeholders, technology vendors, and ecosystem partners to inform innovative strategy

PROJECT & DELIVERY EXCELLENCE

• Lead end-to-end innovation projects from discovery through implementation oversight, ensuring deliverables align with client objectives and timelines
• Manage multiple concurrent innovation engagements, balancing strategic planning with operational execution
• Develop clear, compelling presentations and reports that articulate innovative findings, recommendations, and expected outcomes to executive and technical stakeholders
• Identify potential risks and constraints associated with innovative solutions and develop mitigation strategies
• Document and share lessons learned and best practices across projects to continuously enhance firm methodology

QUALIFICATIONS

• 7+ years of consulting, technology strategy, or innovation management experience, with exposure to public safety, emergency services, or telecommunications sectors
• Deep knowledge of NG911 technologies, PSAP operations, or related emergency communications infrastructure
• Proven ability to conduct research, analyze market trends, and translate insights into actionable strategy
• Facilitation and stakeholder engagement skills with ability to drive consensus across diverse technical and non-technical audiences
• Excellent communication and presentation abilities; ability to distill complex technical concepts for varied audiences
• Project management experience with ability to manage multiple workstreams and deliver on tight deadlines
• Demonstrated problem-solving capability using design thinking, lean methodologies, or similar innovation frameworks

PREFERRED

• Direct experience with NG911 implementations, ESInet design, PSAP modernization, or related existing and emerging public safety technology projects
• Familiarity with NENA standards, SIP/IMS architectures, GIS integration, or cloud-based emergency services platforms
• Background in business process improvement, organizational design, or change management
• Knowledge of broader federal/state public safety ecosystem initiatives and funding mechanisms
• Experience leading cross-functional teams and managing complex stakeholder ecosystems
• Certifications in innovation management, design thinking, or related methodologies

BENEFITS

• Robust employer contribution to employee medical benefits 
• Competitive dental and vision insurance
• 401(k) plan with company match
• Wellness allowance to support employee well-being
• Life and AD&D insurance
• Disability insurance (short-term and long-term)
• Flexible Spending Accounts (FSA) & Health Savings Accounts (HSA)
• Flexible Paid Time Off to support work-life balance
• Employee Assistance Program (EAP)
• Perks at Work program offering discounts on products and services

ABOUT US:
Mission Critical Partners, LLC

Mission Critical Partners (MCP) is a leading provider of data, consulting, engineering, network, and security solutions that are transforming segmented mission-critical networks and operations into interwoven ecosystems to improve response and justice outcomes in the communities and ever-expanding markets we serve. Through our breadth and depth of experience and an extensive network of resources, we are able to offer unique and successful solutions that help our clients improve technology and operations across a variety of industries ranging from public safety and justice to utilities, healthcare, and more. Additional information and career opportunities are available at MissionCriticalPartners.careers.

Mission Critical Partners (MCP) is an Equal Opportunity/Affirmative Action Employer. We provide fair and equal employment opportunities to all qualified applicants, regardless of race, color, creed, religion, national origin, ancestry, citizenship status, age, sex or gender (including pregnancy, childbirth, pregnancy-related conditions, and lactation), gender identity or expression (including transgender status), sexual orientation, marital status, military service and veteran status, physical or mental disability, genetic information, or any other characteristic protected by applicable federal, state, or local laws and ordinances.

United States citizens, Green Card holders, and those authorized to work in the United States are encouraged to apply. We are unable to sponsor H1b candidates at this time.