Information Systems Technician 2
Location: Danville, Virginia 24540-5417
Work Arrangement: On-site
About This Opportunity
EIT-Zollner is seeking an experienced Information Systems Technician 2 to take on a more advanced role within our IT operations team. With 3+ years of help desk experience, you're ready to expand your technical expertise, lead initiatives, and mentor junior team members. This position offers the opportunity to work on complex infrastructure projects, manage critical systems, and contribute to strategic IT decisions in a collaborative, fast-paced environment.
If you're a problem-solver with proven technical depth and leadership potential, we want you on our team.
Key Responsibilities
- Configure, deploy, and troubleshoot complex IT hardware and software systems across office and manufacturing environments, including PCs, servers, printers, projectors, VOIP phones, and production-connected equipment.
- Lead network infrastructure maintenance and user account management initiatives, including advanced user provisioning, file sharing architecture, and permissions administration.
- Provide advanced technical support for office and manufacturing floor systems, with focus on minimizing downtime and optimizing performance.
- Manage system backups, disaster recovery procedures, and email administration for enterprise systems.
- Oversee IT security protocols including antivirus management, malware/spyware detection and removal, and vulnerability assessment.
- Administer and maintain surveillance systems (CCTV/DVR) and related security infrastructure.
- Lead or significantly contribute to infrastructure projects including office relocations, facility upgrades, and system migrations.
- Mentor junior IT staff and help desk technicians, providing guidance on best practices and technical solutions.
- Coordinate offboarding procedures including data backups, access removal, and asset recovery for departing employees.
- Maintain strict confidentiality and security protocols for proprietary and sensitive company information.
- Serve as a trusted technical resource for employees across all departments, combining technical expertise with excellent communication and customer service.
Required Qualifications
- Experience: 3+ years of hands-on help desk or IT support experience
- Education: High school diploma or equivalent (associate degree or higher preferred)
- Technical Expertise:
- Advanced knowledge of computer systems, networks, and IT infrastructure
- Strong proficiency with TCP/IP and network protocols
- Demonstrated experience with hardware troubleshooting and software deployment
- Solid understanding of user account management and access control systems
- Professional Skills:
- Excellent communication and interpersonal abilities with diverse user groups
- Strong problem-solving and analytical skills
- Ability to prioritize multiple tasks in a fast-paced environment
- Proven initiative and self-directed learning capability
- Ability to work independently and as part of a collaborative team
- Physical Requirements: Comfortable lifting up to 30 lbs and occasionally using ladders; ability to work in both office and manufacturing environments
Preferred Qualifications
- CompTIA A+, Network+, or Security+ certification (or equivalent)
- Experience with enterprise-level systems and infrastructure
- Knowledge of manufacturing IT systems or production environment support
- Experience with IT ticketing systems and asset management software
- Familiarity with virtualization technologies or cloud services
- Leadership or mentoring experience in IT environments
- Occasional travel to other company facilities
Why Join EIT-Zollner?
We're committed to supporting our team's growth and well-being with comprehensive benefits and professional development opportunities:
- Medical, Dental, and Vision Coverage – effective day one
- 401(k) with Company Match – no vesting period
- HSA & FSA Options – flexible healthcare savings
- Life, AD&D, and Disability Insurance – comprehensive protection
- Generous PTO – 15 days annually
- Paid Holidays – 9 per year
- Tuition Reimbursement – advance your education and certifications
- Employee Assistance Program & Discounts – supporting your well-being
At EIT-Zollner, we invest in our team members and create an environment where technical professionals can advance their careers, take on meaningful challenges, and make a real impact on our operations.
Ready to Advance Your IT Career?
If you have 3+ years of help desk experience and are ready to take on greater technical responsibility and leadership opportunities, we'd love to hear from you. Apply today to join our collaborative IT team and grow with EIT-Zollner.
