ESSENTIAL FUNCTIONS: The Collections & Project Coordinator serves as a liaison between Dobson and the customer to whom the service is rendered and oversees projects for development of the Call Center.  

RESPONSIBILITIES INCLUDE BUT ARE NOT LIMITED TO: 

• Creating long- and short-term plans, including setting targets for milestones and adhering to deadlines.
• Proactively monitor the accounts receivable and identify overdue accounts.
• Contact customers with overdue accounts and attempt to either collect or negotiate a payment plan to collect.
• Resolve customer issues and complaints concerning billing. 
• Update account status records and collection efforts.
• Report on collection activity and accounts receivable status.
• Utilize all applications to perform tasks to notify customer base on status of their accounts.
• Performing quality control on projects throughout development to maintain the standards expected.
• Content writer on policy and procedures within the Call Center Billing System.
• Assist in efforts to train and up-skill Call Center Employees.
• Develop detailed work plans, schedules, estimates, resource plans and status reports.
• Analyze statistics and compile accurate reports.
• Organize and create accurate timelines.
• Keep open communication and form working relationships between departments.
• Maintain an orderly workflow according to priorities.

QUALIFICATIONS INCLUDE:

• Bachelor’s degree required.
• Proven experience as a Collection Specialist
• Critical thinking skills
• Skilled in negotiation
• Patience and ability to manage stress.
• At least five years of related experience required, with prior project management experience.
• Strong strategic and customer focus with a clear understanding of the wider issues impacting the relevant markets.
• Demonstrate ability to motivate and communicate with others at all levels.
• Influential relationships skills at all. Able to use these relationships to deliver service improvements.
• Excellent communication and negotiation skills.
• Able to adapt and succeed in a changing environment.