BUILT TO CONNECT

At Astec, we believe in the power of connection and the importance of building long-lasting relationships with our employees, customers and the communities we call home. With a team more than 4,000 strong, our employees are our #1 advantage. We invest in skills training and provide opportunities for career development to help you grow along with the business. We offer programs that support physical safety, as well as benefits and resources to enhance total health and wellbeing, so you can be your best at work and at home.

Our equipment is used to build the roads and infrastructure that connects us to each other and to the goods and services we use. We are an industry leader known for delivering innovative solutions that create value for our customers. As our industry evolves, we are using new technology and data like never before.

We’re looking for creative problem solvers to build the future with us. Connect with us today and build your career at Astec.

LOCATION

Chattanooga, TN On-site / Hybrid (Role must report on-site regularly)

ABOUT THE POSITION

This is an entry-level, customer-centric technical role which will be dedicated to industrial IoT systems, real-world networking challenges, and customer onboarding best practices.

This role is focused on working directly with customers to ensure their controls, sensors, and edge devices are properly configured, updated, and reliably connected to Astec Digital for the best possible customer experience. The ideal candidate enjoys helping customers succeed, can explain technical issues clearly to non-technical audiences, and is eager to grow hands-on experience in IoT, industrial systems, and cloud-connected platforms.

DELIVERABLES & RESPONSIBILITIES

· Support the onboarding and integration of customer controls, sensors, and edge devices to ensure accurate and reliable data connection.

· Work directly with customers to guide them through software and firmware updates, including encouraging adoption of updates required to unlock full platform functionality.

· Troubleshoot first‑level IoT integration issues, including network and firewall connectivity, data latency or intermittency, and sensor reliability concerns.

· Provide basic infrastructure support, including Windows environment troubleshooting, cloud connectivity issues, and limited hardware coordination or swaps when necessary.

· Partner closely with internal teams to resolve integration challenges and escalate complex technical issues appropriately.

· Document integration steps, common issues, and resolutions to improve onboarding efficiency and enable scalable customer support.

· Assist in Controls customer support, onboarding of new customer sites, and expanding digital service offerings.

· Communicate technical concepts clearly and effectively to non‑technical end users, customer IT teams, and system integrators.

· Apply strong customer focus and business awareness to understand how data quality, system reliability, and software updates impact customer outcomes and analytics value.

TO BE SUCCESSFUL IN THIS ROLE, YOUR EXPERIENCE AND COMPETENCIES ARE

· Bachelor’s degree preferred (Engineering, IT, Computer Science, or related field), or 3+ years of relevant experience in IoT, industrial systems, controls, or technical customer support

· Strong customer-facing communication skills with the ability to explain technical concepts simply

· Basic understanding of networking and IT infrastructure

· Comfort troubleshooting hardware, software, and connectivity issues

· Strong communication skills to translate business needs into technical solutions.

· Collaborative mindset to work across technical, commercial, and customer-facing teams.

Supervisor and Leadership Expectations

· This role will not have supervisory or managerial responsibilities.

· This role will not have program management responsibilities.

Our Culture and Values

Employees that become part of Astec embody the values below throughout their work.

· Continuous devotion to meeting the needs of our customers

· Honesty and integrity in all aspects of business

· Respect for all individuals

· Preserving entrepreneurial spirit and innovation

· Safety, quality and productivity as means to ensure success

Travel Requirements

~30% of travel, potentially including both regional and international

WORK ENVIRONMENT

Office

While performing the duties of this job, the employee is regularly exposed to risk of injury in an office environment and occasionally a manufacturing shop plant environment. Duties include a typical office setting including extensive computer work, sitting or standing. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

EQUAL OPPORTUNITY EMPLOYER

As an Equal Opportunity Employer, Astec does not discriminate on the basis of race, creed, color, religion, gender (sex), sexual orientation, gender identity, marital status, national origin, ancestry, age, disability, citizenship status, a person’s veteran status or any other characteristic protected by law or executive order.