Imagine having the opportunity to create a meaningful employment experience, one that meets your career goals and your desire to do socially responsible work.

What type of organization would you choose?

For over 100 years, Girl Scouts has empowered girls to develop the skills and confidence to succeed in life. Our inclusive programs cover arts, entrepreneurship, the outdoors, STEM, and more, helping girls discover their strengths and embrace leadership. Through the Girl Scout Leadership Experience, girls build a positive value system, form healthy relationships, and take action to make the world a better place.

The Customer Service Registrar is responsible for providing customer service and data quality related to registration for events and camps/facilities. 

Essential Duties and Responsibilities include the following and other duties as assigned

• Support the 591 Customer Care queue, switchboard and registration jumpline, providing Tier 1 support for general customer care and registration issues. Ensure all interactions are documented appropriately in the customer relationship management software. 
• Manage event registration for a department: Assist customers with event registration, manage event cancellations and refunds, process back-end event registrations (including financial assistance registrations).
• Run credit cards and gift cards as needed
• Work with event managers to process late registrations and collections as needed
• Manage summer camp registration for a camp
• Manage customer transfers, cancellations and refunds
• Assist customers with changes to their registration
• Manage collections for outstanding camp balances
• Manage waitlists for sessions
• Assist customers with their registrations
• Apply back-end and financial assistance payments
• Assist customers with facility reservations
• Work on reports and customer vetting as assigned
• Serve as back-up registrar for another department

Qualifications: 

• High school diploma or general education degree (GED); or one to three months related experience and/or training; or equivalent combination of education and experience.
• Ability to read and comprehend simple instructions, short correspondence, and memos. Ability to write simple correspondence. Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization.
• Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.
• Ability to apply common sense understanding to carry out detailed but uninvolved written or oral instructions. Ability to deal with problems involving a few concrete variables in standardized situations.
• Must be proficient in Microsoft Office (i.e. Excel, Outlook, and Word).
  
  

Benefits:  We appreciate your dedication and offer a competitive salary along with a comprehensive benefits package. Our benefits include health, dental, and vision insurance, HSA and FSA options, short and long-term disability coverage, life and AD&D insurance, educational assistance, commuter benefits, paid time off, company holidays, and more. Join our collaborative and creative team, where you can learn, grow, and make a meaningful impact on our success.

Sisterhood and Belonging Statement: Girl Scouts of San Jacinto Council fosters belonging and respect for all girls. We empower all girls, volunteers and staff to fulfill their potential and make the world a better place. Our Girl Scout Promise drives us to provide experiences where all girls, volunteers and staff are confident they belong. We stand firm in these commitments and united by these ideals.

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

Work Environment: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderate. Activities occur inside and employee is not substantially exposed to adverse environmental conditions.

Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The employee must regularly lift or move up to 10 pounds and occasionally lift and/or move up to 20 pounds. Specific vision abilities required by this job include visual acuity to perform such activities as extensive reading, preparing and analyzing data/figures and using a computer. While performing the duties of this job, the employee is regularly required to sit, talk and hear. The employee is occasionally required to stand, walk, use hands to finger, handle, or feel; reach with hands and arms and stoop, kneel, crouch, or crawl.

Girl Scouts of San Jacinto Council is a 501c nonprofit organization.