Document & Research Liaison I
Role Overview
Research, document, and support legal cases that impact the business unit. Oversee security and legal responses involving complex cases and escalated situations to ensure effective and optimum resolution.
Key Responsibilities
- Communicate with the Office of General Counsel for legal-related matters involving specific business units and/or policies
- Investigate and respond to CFPB and BBB complaints
- Research and analyze claims and related actions; resolve issues
- Identify and address compliance issues; update guidelines and procedures to minimize risk
- Research potential legal issues using existing systems of record
- Request information and documentation from other business units to clarify details or resolve cases within mandated time and regulations
- Summarize depositions and other related legal proceedings; conduct investigations and statistical/documentary research
- Prepare written legal summaries, analyses, and legal documents
- Serve as contact point for escalated legal situations
- Inform attorneys of applicable and specific legal matters and the impact on the organization
- Identify areas of improvement; determine solutions; implement enhancements and changes to improve operations, standards, and results
- Prepare ad hoc and required industry and regulatory reports including responses to audit inquiries in compliance with internal and external regulations
- Serve on teams and task groups for projects and initiatives within the business unit and/or across the organization
- Review and research high-profile member complaints as well as sensitive and confidential personnel issues and responses
- Collaborate with training team to ensure procedural guidelines are conveyed accurately and consistently followed
- Perform other related duties as assigned or appropriate
Required Qualifications
- Effective skill in comprehending, analyzing, applying, and communicating complex written legal documents
- Basic understanding of state and federal court systems and the legal process
- Basic skill in researching and summarizing state and federal statutes
- Working knowledge of operational and regulatory risk controls, concepts, and practices
- Working knowledge of NCUA rules, regulations, and federal laws
- Working knowledge of legal documents such as trusts, powers of attorney, complaints, and miscellaneous court orders
- Advanced organizational, planning, and time management skills
- Advanced research, analytical, and problem-solving skills
- Advanced skill exercising initiative and using good judgment to make sound decisions
- Experience managing multiple priorities independently and/or in a team environment to achieve goals
- Working knowledge of document control and document security measures
- Advanced verbal and written communication skills
- Experience working with all levels of staff, management, stakeholders, and vendors
- Advanced skill establishing and expanding relationships with key members and customers
- Advanced skill building effective relationships through rapport, trust, diplomacy, and tact
- Effective word processing and spreadsheet software skills
- Working knowledge of related department systems, principles, policies, and financial practices
Desired Qualifications
- Thorough understanding of the financial services environment
- Familiarity with credit union functions, policies, procedures, products, and services
Bank Secrecy Act (BSA) Compliance
Remains cognizant of and adheres to all policies and procedures, and regulations pertaining to the Bank Secrecy Act.
CC Pace is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate on the basis of race, color, religion, sex, national origin, age, disability, genetic information, or any other protected characteristic under federal, state, or local laws.
CC Pace are committed to employing only candidates who are legally authorized to work in the United States. For us to comply with the Immigration Reform and Control Act of 1986, all new employees, as a condition of employment, must complete the Employment Eligibility Verification Form I-9 and provide documentation that establishes identity and authorization to work. E-Verify will be used for employment verification as part of your onboarding process.
