Position Summary: The Extended Stay Hotel Manager is responsible for the overall daily operations, financial performance, and guest experience at Studios at 2800 Brentwood Rd. This position oversees front desk operations, housekeeping, maintenance coordination, revenue management, and regulatory compliance for an extended stay property serving a diverse guest population. The ideal candidate combines hospitality management expertise with a strong understanding of North Carolina, hotels and landlord lodging and compliance, guest check in, and community-centered service delivery.

Essential Duties and Responsibilities

Operations Management

•       Oversee day-to-day hotel operations including front desk, housekeeping, maintenance, and guest services to ensure seamless property performance

•       Manage guest check-in/check-out processes, room assignments, and extended stay agreements in compliance with North Carolina, hotel and landlord lodging regulations

•       Develop, implement, and enforce standard operating procedures (SOPs) for all departments

•       Ensure the property meets or exceeds all health, safety, fire, and building code requirements

•       Coordinate with vendors and contractors for property upkeep, repairs, and capital improvement projects

•       Maintain accurate records using hotel management software (e.g., Gearco or comparable platform)

Financial Performance

•       Prepare and manage the annual operating budget, monitoring revenue, expenses, and net operating income targets

•       Implement revenue management strategies including rate optimization, occupancy forecasting, and length-of-stay pricing

•       Oversee rent collection, accounts receivable, delinquency management, and guest ledger reconciliation

•       Prepare monthly financial reports and variance analyses for ownership and stakeholders

•       Manage procurement processes to control costs while maintaining quality standards

•       Manage daily revenue accounting and deposits

Guest and Resident Relations

•       Cultivate a welcoming, professional, and community-oriented environment for all guests and extended stay residents

•       Respond promptly and professionally to guest complaints, service requests, and emergencies

•       Conduct regular property inspections and guest satisfaction surveys to identify areas for improvement

•       Ensure all guest interactions meet the highest standards of hospitality and customer service

Team Leadership

•       Establish ongoing staff training, and supervise all on-site staff including front desk associates, housekeeping, and maintenance personnel

•       Establish performance expectations, conduct regular staff meetings

•       Create and manage staff scheduling to ensure adequate coverage across all shifts

•       Foster a positive workplace culture that prioritizes accountability, professionalism, and team development

Compliance and Reporting

•       Ensure compliance with all federal, state, and local regulations applicable to extended stay and hospitality operations, including fair housing laws

•       Maintain familiarity with NC tenant and landlord laws along with NC hotel and lodging regulations

•       Prepare and submit required reports to regulatory agencies, funding partners, and ownership in a timely manner

•       Maintain all property licenses, permits, and certifications in good standing

Marketing and Business Development

•       Develop and execute marketing strategies to maximize occupancy and revenue, including digital marketing, community outreach, and corporate partnerships

•       Build and maintain relationships with local businesses, relocation services, corporate housing programs, and referral networks

•       Monitor competitive market conditions and adjust pricing and positioning strategies accordingly

Qualifications

•       Minimum of 3–5 years of hotel, hospitality, or property management experience, with at least 2 years in a supervisory or management role

•       Demonstrated experience managing extended stay, multifamily, or similar residential hospitality operations

•       Strong financial acumen with experience in budgeting, revenue management, and P&L oversight

•       Proficiency with hotel management software, Microsoft Office Suite, and basic accounting tools

•       Excellent communication, leadership, and conflict resolution skills

•       High school diploma or equivalent required; Associate’s or Bachelor’s degree in Hospitality Management, Business Administration, or related field preferred

Preferred

•       Certified Hotel Administrator (CHA), Certified Hospitality Supervisor (CHS), or comparable industry credential

•       Experience with Gearco or similar hotel management platforms

•       Bilingual skills (English/Spanish) a plus

Work Environment and Physical Requirements

•       On-site position at Studios at 2800 Brentwood Rd, Raleigh, NC

•       Hours M-F  

•       On-call availability for emergencies and after-hours situations

•       Ability to walk the property, climb stairs, and lift up to 25 pounds

•       Valid driver’s license and reliable transportation required