Manager – Specialty Outpatient Services

Role Summary

The Manager of Specialty Outpatient Services provides operational leadership for specialty outpatient programs including the Infusion Clinic, Diabetes Clinic, Wound Care services, and related ambulatory programs. Reporting to the Director of Specialty Outpatient Services, this role oversees daily clinic operations, staff supervision, patient flow, and regulatory compliance to ensure safe, efficient, and patient-centered care delivery.

The Manager collaborates with physicians, nursing leadership, and interdisciplinary teams to support operational performance, patient satisfaction, and the continued growth of specialty outpatient services.

What You’ll Do

Operational Leadership

• Oversee daily operations of specialty outpatient clinics including infusion therapy, diabetes services, and wound care programs
• Manage clinic schedules, patient throughput, and staffing coverage
• Ensure efficient workflows and high-quality patient care delivery

Staff Leadership

• Recruit, supervise, and develop nursing and support staff
• Conduct performance evaluations and support professional development
• Maintain appropriate staffing levels and operational coverage

Regulatory Compliance & Patient Safety

• Ensure compliance with Joint Commission, CMS, and District of Columbia Department of Health regulations
• Maintain adherence to infection prevention and patient safety standards
• Support regulatory readiness and accreditation activities

Quality & Performance Improvement

• Monitor operational metrics and clinical performance indicators
• Support quality improvement initiatives and patient satisfaction efforts
• Implement process improvements that enhance efficiency and care delivery

Financial & Operational Management

• Support management of departmental operating budgets
• Monitor clinic productivity, utilization, and supply usage
• Identify opportunities to improve operational performance and patient access

Collaboration & Program Support

• Work collaboratively with physicians and interdisciplinary teams to coordinate patient care
• Support implementation of ambulatory initiatives and program development
• Assist the Director with operational execution of outpatient service strategies

Required Qualifications

Education

• Bachelor’s Degree in Nursing (BSN) required
• Master’s Degree in Nursing, Healthcare Administration, or a related field preferred

Experience

• Minimum 5 years of clinical nursing experience
• Minimum 2–3 years of leadership or supervisory experience in a healthcare setting
• Experience in ambulatory services, infusion therapy, wound care, or outpatient specialty programs preferred

Licensure & Certification

• Current Registered Nurse license in the District of Columbia
• BLS certification required
• Specialty certification or leadership certification preferred

Knowledge, Skills & Abilities

• Strong understanding of outpatient clinical operations and patient flow management
• Knowledge of regulatory and accreditation requirements
• Ability to lead clinical teams and promote staff engagement
• Strong communication, organizational, and leadership skills
• Ability to analyze operational data and support performance improvement initiatives

About Howard University Hospital

Howard University Hospital is a leading academic medical center serving the Washington, DC community. Our mission is to provide high-quality healthcare services, advance medical education, and improve community health outcomes. We are committed to delivering compassionate, patient-centered care while supporting innovation and excellence in healthcare.

What We Offer

• Competitive compensation
• Medical, dental, and vision coverage
• Retirement savings plans
• Tuition assistance and professional development opportunities
• Paid time off and holidays
• Employee wellness programs

Pay + Schedule

Salary Range: $94,842 - $151,746 annually

Compensation is determined based on experience, education, and internal equity.

Position Type: Full-Time

FLSA Status: Exempt

Schedule: Primarily Monday-Friday daytime hours with occasional evening or weekend coverage as operational needs require.

Compliance Statements

Culture of Care

Howard University Hospital supports a Just Culture that promotes accountability, learning, and patient safety.

Equal Opportunity

Howard University Hospital is an Equal Opportunity Employer committed to fostering an inclusive workplace.

Disclaimer

This job description is intended to describe the general nature and level of work performed. It is not intended to be an exhaustive list of all duties, responsibilities, or qualifications associated with the position.