As an ASAP Implementation Specialist, the individual will coordinate, implement and support the Automated System Alarm Protocol (ASAP) interface to Emergency Call Centers (ECCs).  The role focuses on the validation of address or GIS information, coordinating with Computer Aided Dispatch (CAD) Partners, network consultants/resources, Nlets, alarm monitoring center resources and internal stakeholders to successfully implement and test the ASAP service. 

LOCATION

• Remote

 RESPONSIBILITIES

• Implementation and support for ASAP service interfacing to ECCs.
• Project management, including coordinating project schedules, milestones, and testing activities while actively managing deadlines to ensure timely delivery of ASAP implementation projects and keeping all internal and external tasks on time.
• Collaborate with third-party implementation partners, such as Nlets, internal resources, CAD vendors, and ECCs, also known as Public Safety Answering Points (PSAPs), and alarm monitoring centers to plan and execute the implementation and support of the ASAP implsolution.
• Ability to review address/GIS data for varying data set comparisons and document inconsistencies.
• Ensure that all implementations comply with relevant standards, regulations, and best practices.
• Assure quality of project deliverables and client satisfaction.
• Promote positive, long-term and meaningful client relations through quality deliverables and customer satisfaction
• Meet key performance goals and expectations as defined by management
• Participate in a 24x7x365 on-call support rotation, providing timely response to operational incidents, system issues, and customer escalations.
• Perform other related duties as assigned by management.

 SUPERVISORY RESPONSIBILITIES:

• This job has no supervisory responsibilities.

 QUALIFICATIONS:

• Bachelor’s degree in related discipline (preferred) or equivalent
• Experience implementing complex public safety projects and/or training (preferred).
• Strong understanding of public safety communications, GIS Administration, ASAP protocol, and alarm monitoring solutions.
• Project management experience or ability to ensure the quality of project deliverables. Deliver projects within budget guidelines
• Must pass CJIS and full employment background check
• Strong problem-solving skills and ability to work on multiple projects.
• Ability to work independently in a remote environment.
• Willingness to travel (Up to 10% of the time).

  BENEFITS

• Robust employer contribution to employee medical benefits
• Competitive dental and vision insurance
• 401(k) plan with company match
• Wellness allowance to support employee well-being
• Life and AD&D insurance
• Disability insurance (short-term and long-term)
• Flexible Spending Accounts (FSA) & Health Savings Accounts (HSA)
• Flexible Paid Time Off to support work-life balance
• Employee Assistance Program (EAP)
• Perks at Work program offering discounts on products and services

 ABOUT US:

Mission Critical Partners, LLC

 Mission Critical Partners (MCP) is a leading provider of data, consulting, engineering, network and security solutions that are transforming segmented mission-critical networks and operations into interwoven ecosystems to improve response and justice outcomes in the communities and ever-expanding markets we serve. Through our breadth and depth of experience and an extensive network of resources, we are able to offer unique and successful solutions that help our clients improve technology and operations across a variety of industries ranging from public safety and justice to utilities, healthcare, and more. Additional information and career opportunities are available at MissionCriticalPartners.careers

Mission Critical Partners (MCP) is an Equal Opportunity/Affirmative Action Employer. We provide fair and equal employment opportunities to all qualified applicants, regardless of race, color, creed, religion, national origin, ancestry, citizenship status, age, sex or gender (including pregnancy, childbirth, pregnancy-related conditions, and lactation), gender identity or expression (including transgender status), sexual orientation, marital status, military service and veteran status, physical or mental disability, genetic information, or any other characteristic protected by applicable federal, state, or local laws and ordinances.

United States citizens, Green Card holders and those authorized to work in the United States are encouraged to apply. We are unable to sponsor H1b candidates at this time.