Junior Technical Analyst
About This Role
We're seeking a Junior Technical Analyst with 2-5 years of IT experience to join our client's Digital team. You'll collaborate with business analysts, solution architects, developers, and testers to transform business needs into robust technical requirements for web, mobile, chat, and voice solutions that serve millions of members.
Key Responsibilities
- Translate business requirements into technical system specifications and documentation
- Review and test applications and APIs to identify enhancement opportunities and new capabilities
- Investigate enterprise and vendor APIs to determine data availability and integration feasibility
- Map data flows between interfacing systems
- Develop and prioritize features and epics with lead analysts to maximize value and align with product strategy
- Participate in Agile ceremonies including sprint planning, daily standups, demos, retrospectives, and backlog refinement
- Conduct application and service testing and validation
- Create comprehensive system requirement and interface specification documentation
- Present findings and demos to internal teams and business stakeholders
- Collaborate with QA and development teams to resolve production issues
- Troubleshoot system issues using documentation, database analysis, logs, and scenario testing
- Manage multiple priorities effectively in a fast-paced environment with aggressive timelines
Required Qualifications
- 2-5 years of relevant IT experience
- Ability to write and execute SQL queries
- Strong problem-solving skills and ability to work under pressure
- Excellent verbal and written communication skills
- Experience conducting complex technical analysis across multiple products
- Proficiency with Agile methodology
- Experience writing system requirements
- Understanding of multi-tier application architecture
- Experience analyzing APIs
- Ability to translate business needs into technical specifications
Technical Knowledge
Working knowledge or general understanding of:
- Services-oriented architecture and microservices
- Multi-tier applications (presentation, services-processing, and data management tiers)
- Enterprise and vendor API integration
- Configurable variables for managing system behavior
- Error handling patterns
- XML and JSON data structures
Nice-to-Have Skills
- Experience writing mobile and/or web application requirements
- Experience writing mobile service and/or web service requirements
- Experience with external-facing web and mobile applications
- Proficiency with API testing tools such as Postman or SoapUI
Ready to Apply?
If you meet the qualifications and are excited about this opportunity, we'd love to hear from you. Submit your resume and a brief cover letter to be considered for this role.
We are an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate on the basis of race, color, religion, sex, national origin, age, disability, genetic information, or any other protected characteristic under federal, state, or local laws.
We are committed to employing only candidates who are legally authorized to work in the United States. For compliance with the Immigration Reform and Control Act of 1986, all new employees must complete the Employment Eligibility Verification Form I-9 and provide documentation establishing identity and authorization to work. E-Verify will be used for employment verification as part of the onboarding process.
We value integrity throughout our hiring process. Candidates will be asked to provide documentation confirming employment history, education, and work authorization.
