Finance Manager: ORDER TO CASH

The Manager of the Order to Cash (O2C) process reports directly to the CFO and is responsible for overseeing and executing the end-to-end revenue cycle, from order processing through cash collection and reconciliation. This role directly supervises one AR Accountant responsible for billing and plays a hands-on role in collections, cash application, and process improvement. Additionally, the Manager serves as the primary point of contact for any customer account issues and works cross-functionally with Sales, Operations, and senior Finance leadership to ensure, timely and accurate revenue recognition as well as support forecasting of near-term product demand.

Order Management & Invoicing

•       Supervise customer invoicing process, ensuring accuracy and timeliness.

•       Partner with customer service to ensure proper coverage of the full billing cycle, including procedure verification, PO receipt, invoice generation, and delivery confirmation.

•       Maintain billing standards and ensure alignment with customer contracts and pricing agreements.

•       Partner with various stakeholders to resolve invoicing and/or PO disputes.

•       Identify and resolve billing discrepancies in coordination with Sales and Operations teams.

Accounts Receivable & Collections

•       Manage the AR aging report and proactively drive collection efforts to minimize past-due balances.

•       Establish and maintain customer payment plans and escalation procedures for delinquent accounts.

•       Monitor DSO (Days Sales Outstanding) and other AR KPIs, reporting results to leadership (AR Situation Room) and retrieve executive decision when necessary.

•       Serve as primary escalation point for collection issues and customer disputes.

Cash Application & Reconciliation

•       Oversee accurate and timely application of customer payments to open invoices.

•       Perform or review monthly AR account reconciliations and ensure balances agree to the general ledger.

•       Support month-end close activities, including AR aging review, sales commission calculations, and bad debt reserve analysis.

Team Supervision

•       Directly supervise one AR Accountant, providing day-to-day guidance, workload management, and performance feedback.

•       Conduct regular one-on-ones and annual performance reviews for direct reports.

•       Train and develop team on collection best practices, company procedures, and communication

•       Serve as backup for direct report's core responsibilities as needed.

Process Improvement & Cross Functional Support

•       Identify inefficiencies in the O2C cycle and recommend or implement process improvements.

•       Facilitate S&OP planning and ensure relevant data is shared across relevant stakeholders.

•       Actively pursue customer accounts to reduce banking fees (credit card usage).

•       Ensure compliance with internal controls, accounting policies, and audit requirements.

•       Maintain documentation for O2C procedures and update SOPs as needed.

•       Support internal and external audits by providing AR documentation and analysis.

Education

•       Bachelor's degree in Accounting, Finance, or a related field preferred.

•       Associate's degree with substantial relevant experience will be considered.

Experience

•       +5 years of progressive accounts receivable, order-to-cash or finance experience.

•       Prior experience in Orthopedic or comparable Medical Device OEM industry highly preferred.

•       Prior supervisory or team lead experience preferred.

•       Experience with ERP systems, particularly QuickBooks required. Experience with Implant Base and other ERP systems preferred.

•       CPA qualification preferred.

Skills & Competencies

•       Strong understanding of the full O2C cycle, including billing, collections, and cash application.

•       Excellent attention to detail and ability to manage competing priorities in a deadline-driven environment.

•       Effective written and verbal communication skills; comfortable interacting with customers and internal stakeholders.

•       Proficient in Microsoft Excel; experience with AR modules and reporting tools a plus.

•       Demonstrated ability to lead, coach, and hold a team member accountable.