Benefits You'll Love

NextDeavor offers health, vision and dental benefits for contract employees Paid sick leave eligibility is contingent on state of residence Optional 401k Plan (excludes employer match) Opportunity to get your foot in the door at a well-established corporation, with potential for extended or permanent full-time employment

Become a Key Player as a Technical Account Manager

You will act as a trusted technical and strategic partner to the client, translating high-level business needs into operational and technical plans that improve product performance and customer adoption. You will engage with Director- and VP-level stakeholders and cross-functional teams to drive outcomes. Onsite.

Here's How You'll Make an Impact on the Team

• Serve as the central point of contact to ensure high levels of customer satisfaction and manage expectations across internal and external teams
• Engage with senior executives to translate business needs into technical and operational plans
• Coordinate and drive efforts to optimize product performance and increase customer adoption
• Lead customers through complex environment changes and upgrades, and supervise resolution of technical critical issues
• Deliver proactive status updates, notifications about upcoming releases, and recommendations on potential impacts
• Lead regular customer check-ins and participate in quarterly business reviews
• Provide deliverables, guidelines, and ongoing development of both technical and soft skills

Here's What You'll Need to Be Successful in This Role

• Bachelor's degree in a related technical field or equivalent experience
• At least seven years of full-time experience in consultative, development, customer support, or related roles in marketing technology
• Very strong written and verbal communication skills in English
• Proven presentation skills and experience organizing and leading high-profile customer calls and meetings
• Customer-facing experience on enterprise projects
• Technical familiarity with one or more: Java, SQL, JavaScript, AngularJS, jQuery, CSS, REST, XML, web-server technologies
• Competency in analytical problem solving, building customer/partner relationships, cross-functional collaboration, project management, strategic insight, and product & technology expertise

Here's What Else Might Help You Out

• Experience and familiarity with Marketo or AJO B2C (primary, a plus but not required)
• Familiarity with RTCDP, AEP, or Target

Pay Range

$43.49 - $54.37/hour

Ready to Make Your Mark?

This role may fill quickly. Submit your resume to be considered.

Apply with Pioneers here