ITSM Process Analyst

Hybrid Work – Stafford, Virginia

Active Secret Clearance Required

@Orchard LLC is seeking an ITSM professional to help our client achieve effectiveness and efficiency in the delivery and support of IT services. The candidate will support the implementation and maturation of ITIL processes through creating documentation of processes, procedures, and work instructions. You will support process owners, process managers, service owners, and service managers with meeting support, documentation, collaboration, and continuous improvement initiatives. Support includes metrics analysis, workflow analysis, and suggested improvements based on findings, and alignment with ITIL and industry best practices.

As the ITSM Process Analyst, your responsibilities will include. 

• Provide support and contribute subject matter expertise to the preparation and evaluation of technical documents, papers, studies, analysis, and briefings in support of IT service management. 
• Actively contribute process improvement and oversight ideas to one or more working groups of ITSM practitioners in support of Government goals and requirements. 
• Document processes, procedures, service level agreements, critical success factors, performance work instructions, and process workflows in a collaborative team environment. 
• Ensure timely, active communication between Government stakeholders and internal stakeholders. 
• Utilize Microsoft Office products including Teams, Word, PowerPoint, Excel, and Visio to create and deliver documentation, workflows, and presentations. 
• Maintain documentation control using SharePoint. 
• Participate in weekly and/or daily meetings. 
• Must be local to the Quantico, VA area with the ability to attend meetings as required at customer or Vintun site up to three days per week with day-before notice. 

Your background will include the following. 

• BS or BA degree in Business Management, IT, or other relevant discipline from an accredited college/university. 
• Minimum of 3 years of experience supporting service management. 
• Must possess or be able to immediately obtain ITIL4 Foundations Certification. 
• Must possess DoD Secret clearance. 
• Excellent writing and communication skills. 
• Skilled with MS Office programs including Teams, Word, PowerPoint, Excel, and Visio. 
• Demonstrated ability to manage work to meet deadlines. 
• Ability to work independently with minimal oversight, as well as demonstrate exceptional written and oral communication skills

What will make you stand out as a candidate

• Demonstrated ITSM experience
• Experience using BMC Remedy tool
• Prior United States Marine Corps experience.

Compensation: Actual compensation will be based on experience and qualifications relative to the requirements of the role. The anticipated annual base salary range is $85,000 to $100,000. Competitive benefits are available.

Established in 2010, @Orchard LLC has an exceptional reputation, providing staffing solutions to time-sensitive talent scarcity issues to deliver better talent management ROI.  Our specialty lies in the critical area of program talent acquisition and resource management, not in one narrow skill set, but across many areas of technical and functional delivery. To learn more about our other exciting opportunities, visit our Jobs Page at www.atOrchard.com.