Director of Regional Services - South (Cincinnati & Dayton, Ohio)

The Director of Regional Services leads and inspires the delivery of the Girl Scout experience across their assigned region, ensuring every girl, volunteer, and staff member feels supported and connected to the mission. In this role, you’ll oversee operations for the South Region—including both the Cincinnati and Dayton  Girl Scout Centers, guiding staff, managing facilities, and supporting a dedicated team of service delivery managers and their teams.

ESSENTIAL FUNCTIONS

• Drive membership growth, implementing regional recruitment and renewal campaigns, including troop and staff led initiatives, to ensure Girl Scouts is representative of girls and adults in every community and our efforts align with council membership goals. 
• Drive the member experience to support retention, including oversight of regional troop support, service unit support and an outreach engagement plan, using internal and external data to guide decision making.
• Provide leadership, training, and effective management of the region’s recruitment and volunteer experience teams, including direct leadership to managers and indirect leadership to team members. Responsible for effective performance management of staff including training, goal setting and accountability. 
• Provide leadership, support, and direction to regional volunteers and staff to ensure the execution of the council’s plan of work to ensure the Girl Scout Leadership Experience is delivered consistently across the region through the ongoing support of staff and volunteers. 
• Lead the development of community partnerships to increase Girl Scouts visibility, influence, and opportunities in the region and acting as an advocate and spokesperson for Girl Scouts within the region.
• Actively participate in council-wide strategies as a member of the Senior Leadership Team.

COMPETENCIES

1. Leadership
2. Judgement and Decision Making
3. Oral Communication
4. Written Communication
5. Project Management
6. Problem-Solving

SUPERVISORY RESPONSIBILITY

This position has supervisory responsibilities and manages a team of Service Delivery Managers and their specialist level teams.

POSITION TYPE/EXPECTED HOURS OF WORK

This is a full-time position. The days of work are primarily Monday through Friday, but evening work is frequent and occasional weekend work may be required. Hours of work will vary, depending on the time of year. Work schedules are flexible but will be approximately 40-45 hours/week.

TRAVEL

Travel is primarily local during the business day, although some out-of-the-area and overnight travel may be expected. Travel will be expected on a regular basis to support the South region. Leader is expected to have regular presence in both Cincinnati, OH and Dayton, OH on a frequent basis to support staff and volunteers in both locations. Business related travel is eligible for mileage reimbursement.  

REQUIRED EDUCATION AND EXPERIENCE

1.       Bachelor’s degree and at least five years’ experience in community development, volunteer support, resource development, and capacity building with at least three years of experience in supervising cross functional teams or any combination of education, training, and experience that demonstrates the ability to perform the duties of the position.

PREFERRED EDUCATION AND EXPERIENCE

1.       Customer Recruitment and Retention

2.       Volunteer Program Management

3.       Community Development

4.       Fund Development

ADDITIONAL ELIGIBILITY QUALIFICATIONS

Must possess a valid state driver's license and functioning vehicle for work within the Girl Scouts of Western Ohio region. Successful completion of fingerprinting and a criminal background check as required by Ohio law. Commitment to the mission and goals of Girl Scouts of Western Ohio.

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.  While performing the duties of this job, the employee is regularly required to talk or hear. The employee frequently is required to stand; walk; use hands to finger, handle or feel; and reach with hands and arms. The employee must frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.

OTHER DUTIES

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

Our Commitment to Diversity, Equity, Inclusion, and Belonging (DEIB)
We are proud to be an equal opportunity employer dedicated to pursuing and hiring a diverse workforce and are committed to creating an inclusive environment for all. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law. GSWO is an EEO/Minority/Female/Disability/Veteran employer.