Wego Chemical Group is a global distributor and sourcing partner of chemicals and ingredients. We are an established player in the global specialty chemical markets, providing end-use manufacturers across industries in North America, LATAM, & EMEA with end-to-end supply chain solutions from across the globe. Our team has been operating for over 45 years, serving customers in over 25 countries, with 200+ professionals in 9 offices strategically located across 4 continents. Proudly family-owned and operated, Wego is led by two generations of leadership who bring passion, vision, and a long-term commitment to our partners' success.

Job summary

The Customer Service Representative (CSR) serves as the key liaison between customers and the internal organization, ensuring that customer requirements are addressed accurately, efficiently, and in a timely manner to European customers. The CSR is responsible for the accurate processing of customer orders and for responding to customer inquiries promptly and effectively.

Responsibilities

• Serve as the primary point of contact for daily customer inquiries, providing timely and accurate support across order management and supply chain execution.
• Lead the onboarding of new customers by coordinating the collection of all relevant operational, ordering, financial, and master data requirements to ensure a seamless setup.
• Provide proactive sales support by taking ownership of customer-related activities, following up on outstanding actions, and ensuring timely and effective execution.
• Manage the end-to-end coordination of customer requirements with relevant internal stakeholders, including order management, order changes, credit blocks, and supply chain execution.
• Manage customer complaints and claims in a timely and professional manner, ensuring clear communication with customers and effective internal coordination.
• Identify opportunities to enhance customer service and supply chain processes and proactively drive continuous improvement initiatives.

Key Qualifications

• BA/BS is preferred. 
• 5+ years of experience in order management in a wholesale/distribution/ecommerce industry; experience within the chemical or food industry is preferred.
• Demonstrate a strong customer-centric mindset, with a commitment to exceeding customer expectations and proactively going the extra mile when required.
• Understands INCO-terms, global logistics (ocean) and EMEA distribution is preferred
• Technologically savvy with extensive ERP system experience; Tier 1 Software experience; Oracle is a plus
• You understand customer service processes but also the implications of supply chain on the order process
• Strong understanding of customer service processes, with a solid awareness of supply chain operations and their impact on the end-to-end order fulfillment process.
• Excellent communication skills both Turkish and English