Who Is Athra Systems?
Athra Systems/Crosstown Mental Health is a dynamic and forward-thinking organization dedicated to offering a wide array of behavioral health services and solutions. We pride ourselves on fostering a supportive and inclusive work environment where every team member can thrive and contribute to our collective success.

Our clinical practice provides specialized psychiatric care to patients in long-term acute care hospitals and rehabilitation centers through telehealth services. We are seeking a dedicated and detail-oriented Appointment Coordinator to join our team and facilitate seamless telehealth consultations for patients needing psychiatric support.

Position Overview:
The Provider Support Specialist and Scheduler will play a critical role in scheduling psychiatric consultations between our providers and patients in long-term acute care hospitals or rehabilitation facilities. This position requires excellent communication skills, strong organizational abilities, and a basic understanding of telehealth technology to ensure smooth coordination between our clinical team and the telehealth platform.

Key Responsibilities:

• Schedule Consultations: Answer calls from nursing staff to arrange psychiatric consults for patients in long-term acute care hospitals or rehabilitation centers.
• Telehealth Setup: Ensure the provider and clinic are properly connected on the telehealth platform before each scheduled consultation.
• Tech Support: Provide basic troubleshooting assistance for telehealth software to resolve any connectivity issues before or during consultations.
• Maintain Scheduling Records: Accurately track and update patient appointments, ensuring proper documentation of all scheduled consultations.
• Coordinate with Clinical Team: Work closely with providers, nurses, and other clinical staff to ensure timely and effective telehealth experiences for patients and healthcare professionals.
• Communication: Promptly communicate any changes, updates, or technical issues to both the clinical team and patients.
• Setting: This position is an "in-office" position. Must be able to report daily. 

Qualifications:

• Experience: Previous experience in scheduling, customer service, or administrative support in a healthcare setting is preferred.
• Tech Skills: Basic computer proficiency and familiarity with telehealth platforms or video conferencing tools. Comfort with troubleshooting minor tech issues is a plus.
• Communication: Strong verbal communication skills, with a professional and empathetic phone manner.
• Organization: Excellent organizational skills, with a keen attention to detail and the ability to handle multiple tasks simultaneously.
• Team-Oriented: Ability to work effectively in a collaborative healthcare setting.
• Technology Requirements: Must have access to a personal computer and reliable Wi-Fi connection.
• Other: Familiarity with medical or psychiatric terminology, or prior healthcare experience, is a plus.

Benefits:

• Competitive salary commensurate with experience.
• Comprehensive benefits package including health and dental insurance for qualified candidates.
• Retirement plan with employer contribution for qualified candidates.
• Generous paid time off and holidays.
• Supportive and collaborative work environment.

Athra Systems/Crosstown Mental Health is an equal opportunity employer.