Who Is Athra Systems?
Athra Systems/Crosstown Mental Health is a dynamic and forward-thinking organization dedicated to offering a wide array of behavioral health services and solutions. We pride ourselves on fostering a supportive and inclusive work environment where every team member can thrive and contribute to our collective success.

Job Description: We are seeking a compassionate and dependable Mental Health Technician to support individuals receiving Substance Use Disorder (SUD) treatment. This role plays an essential part in creating a safe, structured, and supportive environment where patients can focus on healing and recovery.

The Mental Health Technician will also play a key role in supporting telehealth services by assisting the provider with coordination of virtual visits and preparing patients to participate in telehealth appointments. This is an in-person position and is ideal for someone who is empathetic, organized, reliable, and passionate about helping others improve their quality of life.

Key Responsibilities:

·       Assist in coordinating telehealth visits between patients and providers.

·       Prepare patients for telehealth appointments, ensuring they are ready and able to engage with the provider.

·       Coordinate the order of daily telehealth visits in collaboration with the provider, based on provider guidance and clinical priorities.

·       Provide direct support and supervision to patients receiving substance use disorder treatment.

·       Promote a safe, respectful, and therapeutic environment.

·       Observe and report changes in patient behavior or condition to clinical staff.

·       Support treatment programming and help coordinate with provider’s guidance.

·       Work collaboratively with nurses, providers, therapists, and other members of the care team.

·       Maintain professional boundaries while building rapport and trust with the patients.

·       Follow organizational policies and procedures, confidentiality standards and safety procedures.

Qualifications:

·       High school diploma or equivalent required.

·       Experience working in behavioral health, mental health, substance use treatment or healthcare required.

·       Strong organizational and communication skills.

·       Comfortable supporting technology uses for telehealth visits.

·       Ability to remain calm and professional in a fast-paced environment.

·       Ability to maintain confidentiality and professional boundaries.

·       Dependable and team oriented.

Benefits

• Compensation commensurate with experience.
• Medical, dental and vision insurance effective day one of employment.
• Retirement plan with employer match.
•  Paid time off.

Athra Systems/Crosstown Mental Health is an equal opportunity employer