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POSITION SUMMARY

Support students in achieving post-secondary success through college readiness, academic planning, mentoring coordination, and intervention services. Collaborate with schools, families, mentors, and community partners to promote graduation, enrollment, and persistence.

KEY RESPONSIBILITIES & ESSENTIAL DUTIES OF POSITION

• An individual must be able to perform each essential duty listed below at a satisfactory level:
• Support students in developing and following individualized post-secondary success plans focused on graduation, enrollment, persistence, and credential attainment.
• Assist students with all aspects of college readiness and preparation, including study skills, academic planning, and career exploration.
• Plan, coordinate, and facilitate college readiness workshops, outreach activities, and educational events.
• Assist students with SAT/ACT preparation, college applications, financial aid processes, and FAFSA completion.
• Monitor and track student academic performance, attendance, behavior, and compliance with program requirements.
• Identify barriers to student success and provide appropriate interventions through collaboration with students, parents, mentors, school staff, and community partners.
• Maintain ongoing communication and collaboration with mentors, school coordinators, college staff, and other educational stakeholders to support student success.
• Document and maintain accurate student records, including success plans, progress updates, mentor activities, and program participation.
• Conduct outreach and awareness activities to increase engagement and knowledge of college readiness, persistence, and program services.
• Attend networking meetings, community events, and training opportunities to strengthen partnerships and increase awareness of services.
• Assist with marketing and communication efforts, including website updates, social media content, and text messaging platform management.
• Coordinate meetings, student activities, outreach events, and distribution of program equipment and supplies.
• Develop and maintain knowledge of post-secondary education pathways, college access resources, and student support services.
• Assist with collecting, tracking, and reporting program outputs, outcomes, and participant data.
• Participate in required meetings, trainings, and collaborative initiatives with the Florida College Access Network and other partners.
• Maintain effective working relationships with internal and external stakeholders to support program goals and student achievement.
• Assist in collecting participant success stories to highlight program achievements.
• Maintain client and staff confidentiality and adhere to HIPAA, FIPA, PHI, PII requirements.
• May be classified as essential, requiring prompt and effective action during critical situations to ensure the safety and well-being of the community.
• Contribute to overall organizational success by performing other duties and responsibilities as assigned.

JOB REQUIREMENTS

• Job requirements include:
• Bachelor’s degree required.
• One year of experience in working with high school students preferred.
• Intermediate experience with Microsoft Office required
• Experience in Canva and Square Space preferred.
• Database experience preferred.
• Customer service skills and experience required.
• Ability to edit, complete, and assemble reports.
• Attention to detail and accuracy.
• Analytical skills preferred.
• Ability to multi-task and work in a fast-paced environment.
• Ability to work independently with minimal supervision required.
• Strong communication skills, both written and orally, required.
• Strong proofreading skills preferred.
• Ability to utilize organizational skills effectively.
• Must have access to a private, secure, and stable high-speed internet connection.
• Must have access to a quiet, confidential workspace.
• Bilingual in English and Spanish preferred.

 COMPETENCY REQUIREMENTS

Communications - Ability to communicate effectively.

Business Ethics - Ability to work with integrity and ethics.

Judgment - Ability to use sound judgement.

Initiative - Ability to take initiative.

Teamwork - Ability to work in a team environment.

This job description describes the general nature and level of work performed by employees assigned to this position. It should not be construed as an exhaustive list of all required duties, responsibilities, and skills. Reasonable accommodations may be made to enable disabled individuals to perform the essential functions of the job.

PHYSICAL DEMANDS

Physical demands include:

• Constantly remaining in a stationary position, often sitting, or standing for prolonged periods.
• Constantly communicating with others to exchange information through speaking, hearing, reading, and writing.
• Constantly repeating motions and fine manipulation that may include the wrists, hands, and/or fingers. Ability to type using a keyboard.
• Constant use of standard office equipment such as the telephone and/or headset, copier, and computer.
• Constantly assessing the accuracy, neatness and thoroughness of the work assigned.
• Constantly viewing information on a computer screen.
• Frequently traveling to the office or offsite location.
• Occasionally lifting and moving of items weighing up to approximately 30 pounds.
• Occasionally bending, stooping, or kneeling.

WORKING CONDITIONS

Working conditions include:

• Hybrid inside working environment.
• High level of long periods of concentration.
• Frequent interactions with internal and external customers.
• Reliable transportation required.
• Frequent travel to multiple locations in Orange, Osceola, and Seminole Counties.

CORE VALUES

• PASSION: Dive in – Create enthusiasm and inspire others.
• AUTHENTICITY: Be Real – Keep it honest and set the example.
• COLLABORATION: Live United – Work together and mobilize for change.
• EMPOWERMENT: Own it – Be courageous and make it happen.

In accordance with Florida law, this position requires screening through the Florida Care Provider Background Screening Clearinghouse. Additional information regarding the screening process is available through the Florida Care Provider Background Screening Clearinghouse.

Heart of Florida United Way offers a very extensive benefits package for full-time employees that we are very proud to share with you!
 
Medical Insurance (Health, Dental, Vision) – on the 1st day and HFUW pays up to 80% of your premium.
 
Company-Paid Benefits – HFUW provides all full-time employees with the opportunity to enroll in short-term & long-term disability insurance, as well as $50,000 in life insurance, all 100% paid by HFUW.
 
401k w/ Company Contribution – not only does your 401k start on the 1st of the month following your start date, but after 1 year of employment and 1000 hours worked, you will receive 5% contribution from HFUW, regardless of your personal contribution to your plan.
 
Paid Time Off – HFUW offers an extensive amount of time off so you can focus on your personal health, family priorities, and work-life balance.  Full-time employees start accruing paid time off (5 weeks your 1st year) off upon hire, with generous carry over and accruals.