Howard University Hospital | Washington, DC

    Patient Access Associate I

    Job Title
    Patient Access Associate I
    Job ID
    27669933
    Location
    Washington,  DC 20060
    Other Location
    Description
    With over 150 years of caring for our community and each other in the Washington DC area, Howard University Hospital has a world-renowned reputation for high-quality, patient-centric care. Howard University Hospital is the nation’s only teaching hospital located on the campus of a Historically Black University and has created a superior learning environment, with groundbreaking research and positive patient outcomes.

    Howard University Hospital seeks to hire an Patient Access Associate I (Physical Medicine & Rehab) who will embrace our reach and historic tradition of excellence. If you want to make a difference in someone’s life every day, consider a position with a team of professionals who are doing just that, making a difference. 


    Patient Access Associate I:
    • Bilingual candidate preferred.
    • Answers and responds to all phone calls, facsimiles, patient inquiries and requests in all assigned ancillary and clinic areas.
    • Contacts insurance carriers and/or reviews information from automated insurance verification systems to determine coverage and eligibility, i.e. ECS line and HDX Eligibility.
    • Follows up to ensure information gathered during the registration admission process is accurately presented to third party payers or guarantors, by minimizing errors that would result in penalties or other delays in payments to the hospital
    • Verifies and enters all information in all Invision registration pathways or uses other software as designated.
    • Utilizes Soarian Scheduling and other scheduling systems to make appointments for hospital clinics and ancillary departments.
    • Supports and assists the Nursing Staffing Office, physicians and hospital administrators with all unit bed placements.
    • Identifies all self-pay patients and those who may qualify for Medicaid and refer them to the appropriate teams who will complete all necessary applications.
    • Collects all copays, deductibles and payments in all service areas.
    • Assumes other duties and responsibilities that are related and appropriate to the position and area.  The above responsibilities are a general description of the level and nature of the work assigned to this classification and are not to be considered as all-inclusive.
    • Familiarity with medical terminology and medical record keeping
    • Working knowledge of electronic scanning and documentation via all applicable systems.
    • Demonstrates excellent public relations, customer service skills and telephone etiquette.
    • Ability to work in a fast paced environment with frequent interruptions.
    • Ability to interpret clinical data sufficiently to determine eligibility for various insurance programs.
    • Capable of operating in a medical office environment
    • Excellent customer service skills in all direct interactions with patients, family members, clinicians, third party payers, hospital employees and co-workers.
    • Excellent auditing and analytical skills for reconciliation of accounts, problem solving and organizational skills.
    • Proficiency in the use of computers and working knowledge of all Microsoft applications.
    Qualified Candidate possess:
    • High School Diploma or GED equivalent. Associate’s degree preferred.
    • Three (3) years’ experience in patient access/registration, billing, cash collections, insurance, pre-certifications or related experience in a medical center/physician office environment.

    At Howard University Hospital our job is to care for you. We do this by offering:
    • Work-life balance.
    • Recognition and rewards for professional expertise.
    • Competitive, comprehensive benefit plans offered (including health, disability, vacation, sick leave, and 403B retirement plan).
    COVID-19 Vaccination:

    Howard University Hospital requires all external applicants to be fully vaccinated for COVID-19 before commencing employment.  External Applicants may be required to furnish proof of vaccination and, if offered, may elect to be vaccinated at a designated Howard University Hospital location.
    Required Skills

    High School Diploma or GED equivalent. Associate’s degree preferred.
    Three (3) years’ experience in patient access/registration, billing, cash collections, insurance, pre-certifications or related experience in a medical center/physician office environment.

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