Howard University Hospital | Washington, DC

    Patient Account Representative I

    Job Title
    Patient Account Representative I
    Job ID
    Washington,  DC
    Other Location

    With over 150 years of caring for our community and each other in the Washington DC area, Howard University Hospital has a world-renowned reputation for high-quality, patient-centric care. Howard University Hospital is the nation’s only teaching hospital located on the campus of a Historically Black University and has created a superior learning environment, with groundbreaking research and positive patient outcomes.
    Howard University Hospital seeks to hire a Patient Account Representative I who will embrace our reach and historic tradition of excellence. If you want to make a difference in someone’s life every day, consider a position with a team of professionals who are doing just that, making a difference. 

    The Patient Account Representative I: 

    • Enters/Updates patient, insurance, contract, revenue and/or reimbursement data into one or more applications
    • Prepares and submits hardcopy billing claim packages, including collecting of all necessary materials for proper claim creation/modification; making payor specific data changes as required for accurate and timely billing; Monitors subsequent payor processing and reimbursement performance to ensure agreement/contract compliance.
    • Effectively collaborates through verbal and written form of communication with patients and/or their family members, third party payors, or attorneys on matters involving billing and the pursuit of payment for services rendered.
    • Utilizes HUH payer contracts to effectively & efficiently calculate expected reimbursements. 
    • Performs routine arithmetic calculations associated with revenue billing, computing expected payor and patient reimbursement amounts, as well as contractual adjustment amounts for individual accounts. 
    • Establishes and/or monitors self-pay financial plans; working with vendors as necessary where patients may qualify for financial assistance.
    • Collaborates with Clinical Care or Social Work to obtain necessary materials for accurate and timely billing; or for the purpose of supporting denial prevention & management team.
    • Performs all necessary claim review and research to prevent claim delay as required for accurate and timely billing.

    Minimum Requirements: 
    • High School Diploma or General Equivalency Diploma (G.E.D.)
    • At least 3 years of experience in billing and collections required
    • Experience hospital environment preferred
    • Certified Revenue Cycle Specialist (CRCS-I (AAHAM)) or Certified Patient Account Representative (CPAR (HFMA)) certification preferred.

    At Howard University Hospital our job is to care for you. We do this by offering:

    • Work-life balance
    • Recognition and rewards for professional expertise
    • Competitive, comprehensive benefit plans offered (including health, disability, vacation, sick leave, and 403B retirement plan.)

    COVID-19 Vaccination 

    Howard University Hospital requires all external applicants to be fully vaccinated for COVID-19 before commencing employment.  External Applicants may be required to furnish proof of vaccination and, if offered, may elect to be vaccinated at a designated Howard University Hospital location. 

    Must be able to walk, sit, lift (12-25 lbs.), reach, handle, write, type, speak, hear, see (depth perception), calculate, compare and evaluate, for extended periods of time.

    Required Skills

    Ability to meet or exceed established productivity standards as defined by management and/or departmental guidelines.

    Demonstrates the ability to consistently meet or exceed principle accountabilities required of this position.

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