Howard University Hospital | Washington, DC

    Manager, Social Work

    Job Title
    Manager, Social Work
    Job ID
    27438520
    Location
    Washington,  DC 20060
    Other Location
    Description

    Culture of Care Statement: In an effort to improve patient safety, Howard University Hospital (HUH) supports a Just Culture. This atmosphere of accountability promotes the identification of human error (mistake), at-risk behavior (behavioral choice that increases risk) and reckless behavior (disregard for risk). The goal is to maintain a culture for learning, safe systems and well managed behavioral choices.

    1. Purpose of Job

    Summarize the purpose and essential functions for the job, in about one to three sentences.

    The Manager, Social Work provides quality oversight functions to ensure a departmental structure that’s supports superior outcomes and responsible to operationalize the strategic plan for the department.  The positon is responsible for managing Social Workers and administrative Social Work staff who support the department. This position ensures compliance with state, federal and other regulatory accreditation standards. The manager will role model professionalism and exemplary standards of practice while mentoring, evaluating, and facilitating the professional growth of their team. Performs principle duties and responsibilities in a manner consistent with the Organization’s mission, values and goals.

     

    2. Principle Duties and Responsibilities

    Define the most essential and critical duties and responsibilities of the job. This is not intended to be an exhaustive list of all responsibilities and duties, only those that are most essential functions of the job.

     

    Arrange the duties below in order of importance to the success of the job. Beside each duty, indicate the estimated percentage of overall time spent on that duty. All percentages should total to 100%. Tasks representing less than 5% of time should be listed as "additional duties as assigned."

    Job Responsibilities (in order of importance)

    Percentage of Time

    1.

    Manage the day to day operations of the Clinical Social Workers and administrative staff who support the department.

    20%

    2.

    Conducts case level audit reviews and provides feedback to utilization clinical social work staff on a regular basis. Ensures appropriate use of established guidelines, policies and procedures.  Ensures compliance with state, federal and other regulatory accreditation standards.

    20%

    3.

    Provides support and direct clinical social work activities to ensure effective discharge planning and facilitate appropriate length of stay. Troubleshoot complex discharge planning activities.

    10%

    4.

    Provides clinical supervision for LGSW staff and maintains logs to ensure compliance with regulatory standards.

    10%

    5.

    Maintains effective working relationships with internal and external stakeholders to include physicians, health care team, community providers, insurers and others.

    10%

    6.

    Participates in plan of care rounds to ensure seamless and effective transitions of care.

    10%

    7.

    Conducts performance evaluations, provides coaching and acts as a mentor to direct reports. Supports educational growth by providing education, training, and appropriate resources.

    10%

    8.

    Directs performance improvement projects as indicated. Other duties as assigned.

    10%

     

    Total Time (must equal 100%)

    100%

    3. Independence (Degree of Supervision Received)

    Select one of the following to indicate the type of supervision the incumbent in this job will receive. Supervision types include:

     

    Close Supervision: The incumbent is assigned duties according to specified procedures and receives detailed instructions. Work is checked frequently.

     

    Supervision: The incumbent performs a variety of routine work within established policies and procedures, and receives detailed instructions on new projects and assignments.

     

    General Supervision: The incumbent normally receives little instruction on day-to-day work and receives general instructions on new assignments.

    X

    Direction: The incumbent establishes methods and procedures for attaining specific goals and objectives, and receives guidance in terms of broad goals. Only the final results of work are typically reviewed.

     

    General Direction: The incumbent exercises wide latitude in determining objectives and approaches to critical assignments.

     

     

    4. Required Qualifications: Competencies

    Identify minimum competencies required to perform the job, including knowledge, skills, abilities, and other characteristics required of an employee to successfully perform the functions and duties of a job.

     

    List required competencies in order of importance to the job. If including “Preferred” competencies in addition to required, mark each as preferred and list them last.

    1.

    Working knowledge of state, federal and other regulatory standards that govern health care and clinical social work.

    2.

    Excellent communication skills to facilitate timely discharge planning with doctors, nurses, home health companies and, other healthcare personnel and agencies. Exceptional interpersonal skills including collaboration and ability to relate to other disciplines.

    3.

    Excellent computer skills and the ability to manage computer files, operate office equipment and use of EHR

    4.

    Strong written and verbal communication and customer service skills.

    5.

    Ability to evaluate the mental, emotional and physical status of patients. Ability to apply interviewing skills like active listening, open ended questions, etc. to elicit answers that can assist in the patient’s care

    6.

    Maintains a climate that attracts, retains and motivates staff. Working knowledge and practice of leading a team

    7.

    Excellent computer skills and the ability to manage computer files, operate office equipment and use of EHR

    8.

    Effective use of time management skills to multitask, manage relationships with post-acute providers and gather resources for the department. Coordinating healthcare services in the community with clinical judgment.

     

    5. Required Qualifications: Education and Experience

    This section describes the background and preparation required to perform the job. Include here only the attributes needed to perform the job duties, not what an individual candidate or employee may possess. Indicate the minimum experience, educational levels, and professional designations that are necessary to perform the job duties.

    Education

    Minimum formal education required, including degree level (e.g. Bachelor’s) and type/field (e.g. business, health care, etc.)

    Masters of Social Work from a college or university accredited by the Council of Social Work Education

     

    Experience

    Minimum years of experience required, and what type of experience qualifies

    3-5 years or more of acute medical hospital case management experience

    Supervisory/Management Experience

    Minimum years of supervisory/management experience required

    1 -2 years prior supervisory experience.

    Certification and/or Licensure

    Any required certifications or licensures required

    Active and unencumbered LICSW District of Columbia, license required

    Other

    Any additional background requirement

    Case Management Certification (CCM) preferred.

                                           

    6. Description of Working Conditions

    This section focuses on the environmental conditions inherent in the job, and what physical requirements will be necessary to perform the job.

    ACTIVITY

    OCCASIONALLY

    (1-33%)

    FREQUENTLY

    (34-66%)

    CONTINUOSLY

    (67-100%)

    % OF HOUR

    a. Sitting

     

    X

     

    60%

    b. Walking

    X

     

     

    30%

    c. Standing

    X

     

     

    20%

    d. Bending

     

     

     

     

    e. Squatting

     

     

     

     

    f. Climbing

     

     

     

     

    g. Kneeling

     

     

     

     

    h. Twisting

     

     

     

     

    i. Lifting 0-35 lbs.

     

     

     

     

    j. Lifting 35 or > lbs. using equipment

     

     

     

     

    k. Carrying 0-35 lbs.

     

     

     

     

    l. Carrying 35 or > lbs. using equipment

     

     

     

     

    m. Pushing 0-300 lbs. using equipment

     

     

     

     

    n. Driving

     

     

     

     

    HOURS REQUIRED

    Occasionally

    Frequently

    Mostly

    As Needed

    Days

     

     

    X

     

    Evenings

     

     

     

     

    Nights

     

     

     

    X

    Weekends

     

     

     

    X

    Holidays

     

     

     

    X

    Job Description_March2020                                                                                                                                                                                       1

     

    Disclaimer Statement:

    The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of duties, responsibilities and qualifications required of employees assigned to this job. The organization reserves the right to alter working hours, based on needs.

    Required Skills

    1. Working knowledge of state, federal and other regulatory standards that govern health care and clinical social work.
    2. Excellent communication skills to facilitate timely discharge planning with doctors, nurses, home health companies and, other healthcare personnel and agencies. Exceptional interpersonal skills including collaboration and ability to relate to other disciplines.
    3. Excellent computer skills and the ability to manage computer files, operate office equipment and use of EHR
    4. Strong written and verbal communication and customer service skills.
    5. Ability to evaluate the mental, emotional and physical status of patients. Ability to apply interviewing skills like active listening, open ended questions, etc. to elicit answers that can assist in the patient’s care
    6. Maintains a climate that attracts, retains and motivates staff. Working knowledge and practice of leading a team
    7. Excellent computer skills and the ability to manage computer files, operate office equipment, and use of EHR
    8. Effective use of time management skills to multitask, manage relationships with post-acute providers and gather resources for the department. Coordinating healthcare services in the community with clinical judgment.

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