Bad Debt Supervisor
- Job Title
- Bad Debt Supervisor
- Job ID
- Washington, DC 20060
- Other Location
With over 150 years of caring for our community and each other in the Washington DC area, Howard University Hospital has a world-renowned reputation for high-quality, patient-centric care. Howard University Hospital is the nation’s only teaching hospital located on a Historically Black University campus. It has created a superior learning environment with groundbreaking research and positive patient outcomes.
Howard University Hospital seeks to hire a Bad Debt Supervisor who will embrace our reach and historic tradition of excellence. If you want to make a difference in someone’s life every day, consider a position with a team of professionals who are doing just that, making a difference.
The Bad Debt Supervisor:
- Supervises and maintains accurate records for payment operations.
- Supervises electronic funds transfers, electronic remittances, electronic payment postings, and electronic credit card payments.
- Oversees the maintenance and balancing of cash reports on a daily, weekly, and monthly basis.
- Acts as liaison with banking institutions and other agencies as needed.
- Responds to inquiries from management, staff, outside departments, and patients.
- Monitors violations of bad debt and self-pay policies, provide analysis, conclusion, and recommendations to present findings to management, and suggest actions to be taken when appropriate.
- Oversees negotiation payment programs with delinquent customers as well as monitors charity care and financial assistance programs.
- Develops processes and procedures for evaluating customer financials and setting standards for quality customer service performance to attorney and patient requests.
- Maintains bad debt and bad debt recovery records.
- Monitors receivables and collections, provide updates of receivables as well as provide appropriate reporting procedures.
- Promotes adherence to the Health Sciences Compliance Program, the Howard University Code of Ethics and the Health Sciences Standards of Conduct.
- Attends annual and periodic mandatory Compliance Program training including the Health Insurance Portability and Accountability Act (HIPAA) Privacy training.
- Participates in activities that promote adherence to federal healthcare program requirements.
- Actively participates in Health Sciences Compliance Program activities.
- Adheres to the requirements of the HIPAA Privacy Policies and Procedures.
- Maintains confidentiality of patients, families, and staff.
- Assumes other duties and responsibilities that are related and appropriate to the position and area. The above responsibilities are a general description of the level and nature of the work assigned to this classification and are not to be considered as all-inclusive.
- Bachelor’s degree in Finance, Accounting, or related field or equivalent combination of education and experience.
- Two (2) or more years of experience in patient accounting /cash posting functions, bad debt functions, and customer service functions.
- Three (3) or more years of experience in the healthcare industry.
- Two (2) or more years of supervisory experience.
- Two (2) or more years of customer service experience.
At Howard University Hospital, our job is to care for you. We do this by offering:
- Work-life balance
- Recognition and rewards for professional expertise
- Competitive, comprehensive benefit plans offered (including health, disability, vacation, sick leave, and 403B retirement plan)
Howard University Hospital requires all external applicants to be fully vaccinated for COVID-19 before commencing employment. External Applicants may be required to furnish proof of vaccination and, if offered, may elect to be vaccinated at a designated Howard University Hospital location.
Must be able to stand, walk, sit, bend, reach, handle, write, type, file, speak, hear, see, calculate, compare, edit, evaluate, interpret and organize for extended periods of time.
- Required Skills
Bachelor’s degree in Finance, Accounting, or related field or equivalent combination of education and experience.
Two (2) or more years in patient accounting /cash posting functions, bad debt functions and customer service functions.
Three (3) or more years of experience in the healthcare Industry.
Two (2) or more years of supervisory experience.
Two (2) or more years of customer service experience.